While I agree that the initial message from the Qwest folks was excessively terse, and the final follow-on response at best unprofessional, it certainly wasn't without provocation, IMO.. Likewise, I'd really rather not see a new trend develop here where folks whop some sales droid and then whine to NANOG when they're whopped back. Leave it on inet-access, it doesn't belong here (nor do lots of other things, of course)... As well, having first hand knowledge, I would contend that a number of their networking people indeed "have a quarter of a clue between them", especially when speaking relatively. -danny