Date: Tue, 24 Jun 1997 10:34:33 -0700 To: richard welty <welty@balltown.cma.com> From: "Joseph C. Pistritto" <jcp@pointcast.com> Subject: Re: logging systems/software

At 12:27 PM 6/24/97 -0400, you wrote:

Well, there are two products I'm familiar with: Remedy - which is not low cost, but is designed to do exactly what you're doing. In fact they used it a couple of years ago for InteropNet, (which is where I got experience using it). Not inexpensive, but a pretty mature system that lots of people use. Has web capabilities as well.

There's also a "bug tracking" system named "Visual Intercept" that runs on NT and Windows machines. We use it at PointCast extensively for bug tracking. I think it can probably be used for what you want to do too (since it's just keeping track of problems in a database). One good thing is the schema is open, so you can run scripts against the SQL database it's using (we use it on NT's SQL Server). You can check out the web site at http://www.elsitech.com/. This is definately lower cost than the "big ones" like Remedy, Scopus, or Vantive, and requires a lot less administration.

-jcp-

...

i'll take advantage of the relative quiet to ask quick (and hopefully non-controversial) question...

does anyone have any particular favorites for reasonable cost logging/tracking systems for trouble reports, outage reports, customer service problems, and complaints (such as might be received about spam at an abuse address)?

we need to select something here soon, as we're going to actually be in business shortly.

thanks, richard (soon to be welty@inet-solutions.net)