RE: Operations: where are you going to sit?
I would add wireless phones in general. If NOC staff need to walk over to another person's screen or to swap cables or interfaces in a datacenter, you probably don't want them tied to a desk phone. You may want to consider some basic 2 way radios (RF) in addition to wireless/cell phones for datacenter <--> NOC <--> restroom communication independent of any ma bell. -Paul LANtinga Q9 Networks -----Original Message----- From: Avleen Vig [mailto:avleen@ivision.co.uk] Sent: Wednesday, December 06, 2000 7:07 AM To: nanog@merit.edu Subject: Re: Operations: where are you going to sit?
5) Lots of phone lines (including conference and analog)
that can call in and out and internationally
Add to this, some mobile / cellular phones. If your phone lines go down, which can and DOES happen at times of crisis, these can be critical. Even if there is no crisis, but phone lines to your NOC go down for a few hours, you'll need these to communicate with the outside world.
:: ::I would add wireless phones in general. If NOC staff need to walk over to ::another person's screen or to swap cables or interfaces in a ::datacenter, you ::probably don't want them tied to a desk phone. You may want to consider ::some basic 2 way radios (RF) in addition to wireless/cell phones for ::datacenter <--> NOC <--> restroom communication independent of ::any ma bell. ...especially since cell phones tend to get no signal in Data Centers... -Matt
I would add wireless phones in general. If NOC staff need to walk over to another person's screen or to swap cables or interfaces in a datacenter, you probably don't want them tied to a desk phone. You may want to consider some basic 2 way radios (RF) in addition to wireless/cell phones for datacenter <--> NOC <--> restroom communication independent of any ma bell.
Definitely. Motorola do a nice set which are legal in the UK and US (I don't know which others are) and I'd recommend them. They're very good for emergency cross-NOC communication if you have a big NOC. So a quick run down of what we've heard so far gives us: Key features for a NOC: 1) Good chairs 2) Quiet 3) Adequate ice maker 4) Shelf space for LOTS of manuals 5) File cabinets for proper filing of paper (very important) 6) Personel storage space for employees 7) Lots of phone lines (including conference and analog) 8) Some direct phone(s) (not through PBX, i.e. Red Phones) 9) Multiple PCs/Workstations per operator 10) Private tunes (cd player & headset) 11) CNN and The Weather Channel (really ESPN) 12) Drapes across the glass window 13) Low lighting 14) Soda and coffee machines 15) Wide aisles in the building 16) Binder with key phone numbers and contract numbers: (Telcos, Management up to CEO, key equipment providers) 17) Kooshes and other soft and / or stress relieving toys. Small Nerf type toys are good for these environments. 18) A bed. 19) Close toilet and shower would be nice. 20) Land line wireless phones that can call internationally. 21) Mobile / Cellular phone that can call internationally. 22) 2-way radios for intra-NOC in large NOC's. This list is fairly extensive and seems to edge towards the "ideal NOC". At the very least a NOC should not be a stereotypical up-tight corporate empire environment. The workers need to be relaxed and calm (ref: kooshes) if a situation arises.
-Paul LANtinga Q9 Networks
Avleen Vig, Systems Administrator Email: avleen@ivision.co.uk Internet Vision Tel: 020 7589 4500 60 Albert Court Fax: 020 7589 4522 Prince Consort Road info@ivision.co.uk London. SW7 2BE http://www.ivision.co.uk/
participants (3)
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Avleen Vig -
Matt Thoene -
Paul Lantinga