Re: Craptastic Service! (was: Re: comcast price check)
This is BS how narrow minded our providers are. -------------------------- Sent using BlackBerry ----- Original Message ----- From: Jeffrey Lyon <jeffrey.lyon@blacklotus.net> To: Ryan A. Krenzischek <ryan@bbnx.net> Cc: NANOG list <nanog@nanog.org> Sent: Fri Feb 20 22:28:30 2009 Subject: Re: Craptastic Service! (was: Re: comcast price check) Ryan, Last I talked to Comcast running BSD meant you're a hacker. Jeff On Sat, Feb 21, 2009 at 1:27 AM, Ryan A. Krenzischek <ryan@bbnx.net> wrote:
Well that explains it all since we are a *BSD shop.
Ryan
On Sat, 21 Feb 2009, Jeffrey Lyon wrote:
Date: Sat, 21 Feb 2009 01:02:12 -0500 From: Jeffrey Lyon <jeffrey.lyon@blacklotus.net> To: Ryan A. Krenzischek <ryan@bbnx.net> Cc: NANOG list <nanog@nanog.org> Subject: Re: Craptastic Service! (was: Re: comcast price check)
Ryan,
It's always your equipment. You should know that none of their customers have any clue how to run a network and therefore should remove them immediately. Any customer who is not running Windows and not connected directly to the router is to blame for any problems.
Jeff
On Sat, Feb 21, 2009 at 12:46 AM, Ryan A. Krenzischek <ryan@bbnx.net> wrote:
Yes, they do. You can find more information here:
http://business.comcast.com/ethernet/dedicated-internet.aspx
Although, I'm sufficiently disappointed with Comcast's Business
Cable
service. I have had them since 6-NOV-2008 and they took 4 months and 1 week to fix a cabling problem at the head-end for my business Internet. Apparently the head-end was wired wrong in regards to how power was supplied to it. I had nothing but dropped packets and latency (400-500 MS, sometimes 1200 MS) problems. I lost so much business. I tried multiple times to speak with a manager but they would only pick up their phone after I sat for 30 minutes with the phone, pressing the redial key and placed 60 calls to them. I had to call their corporate office and file a complaint. I am still having dropped packet issues.
Comcast support also had the nerve to say it was my equipment and
should immediately disconnect everything. Remind me again how is it my problem with *MY* equipment when the modem takes 25 minutes to sync/lock on the upstream channel?
I would *highly* recommend a T1 or partial T3. While they are more expensive and highly reliable, AT&T or other major telcos will fix
<http://business.comcast.com/ethernet/dedicated-internet.aspx> that I the
problem within a reasonable SLA. Comcast does NOT have a SLA. It took 4 months to fix my problems on a business account.
A Very Unhappy Comcast Customer,
Ryan Krenzischek
On Fri, 20 Feb 2009, Steven King wrote:
Date: Fri, 20 Feb 2009 23:45:48 -0500 From: Steven King <sking@kingrst.com> To: John Martinez <jmartinez@zero11.com> Cc: NANOG list <nanog@nanog.org> Subject: Re: comcast price check
Comcast has an Ethernet service?
John Martinez wrote:
Does any one here use comcast's ethernet services? If so, what is their price range?
Thanks in advance.
-- Jeffrey Lyon, Leadership Team jeffrey.lyon@blacklotus.net | http://www.blacklotus.net <http://www.blacklotus.net> Black Lotus Communications of The IRC Company, Inc. Look for us at HostingCon 2009 in Washington, DC on August 10th - 12th at Booth #401.
On Sat, Feb 21, 2009 at 02:44, Sharma, Kapeel <Kapeel.Sharma@mckesson.com> wrote:
This is BS how narrow minded our providers are.
It is also BS how high the expectations are for the $$ spent. ;-) -Jim P.
I don't think the expectations are that high for the money spent. They are promising a service for a particular price. They either deliver on that service in a 100% working condition or its false advertising and thus is not honest. It isn't the customers fault they decided to promise a service at a price blow market value. Jim Popovitch wrote:
On Sat, Feb 21, 2009 at 02:44, Sharma, Kapeel <Kapeel.Sharma@mckesson.com> wrote:
This is BS how narrow minded our providers are.
It is also BS how high the expectations are for the $$ spent. ;-)
-Jim P.
-- Steve King Network Engineer - Liquid Web, Inc. Cisco Certified Network Associate CompTIA Linux+ Certified Professional CompTIA A+ Certified Professional
On Sat, Feb 21, 2009 at 12:00, Steven King <sking@kingrst.com> wrote:
I don't think the expectations are that high for the money spent. They are promising a service for a particular price. They either deliver on that service in a 100% working condition or its false advertising and thus is not honest. It isn't the customers fault they decided to promise a service at a price blow market value.
What did the customer's contract state? I suspect the contract differs greatly from your text above. Never let marketing madness deliver non-legally binding expectations. ;-) -Jim P.
While this is true, I had a 4 hour negotiated SLA with Bellsouth (AT&T) for any outages on my DSL business circuit and I was paying alot less. Ryan On Sat, 21 Feb 2009, Jim Popovitch wrote:
It is also BS how high the expectations are for the $$ spent. ;-)
-Jim P.
participants (4)
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Jim Popovitch -
Ryan A. Krenzischek -
Sharma, Kapeel -
Steven King