Yes, there is no formal mechanism to my knowledge, but should we really make one?

There was a document written by Paul A. Flahery called "NSFNET Trouble Reporting Standards". It was published in August of 1994 as an outgrowth of the NSFNET RAC. It is not a formal standard, but might be a place to start work towards some mechanism to effectively deal with trouble reporting and resolution. I don't know if a copy of this document is available on-line or not. Perhaps someone else in the groups knows. -- Stan | Academ Consulting Services |internet: sob@academ.com Olan | For more info on academ, see this |uucp: {mcsun|amdahl}!academ!sob Barber | URL- http://www.academ.com/academ |Opinions expressed are only mine.