Greetings. Whether or not this is the appropriate forum, I'm going to vent. So thank you for your patience. I just had a Qwest DSL tech tell me to go f--- myself. Unfortunately his buddies won't let me know who his management is. If anyone can refer me to contact information for the Qwest megacentral management team, I would greatly appreciate it. Regards, Christopher J. Wolff, VP CIO Broadband Laboratories http://www.bblabs.com
I just had a Qwest DSL tech tell me to go f--- myself.
How did you manage to talk to them to begin with? They had some larger outage this morning and the 888 number just returned a busy signal all morning (I guess that's what you get from not setting up a simple 'network status' page)
Of course if a customer is down, it doesn't matter if you had the greatest network status page with 24/7 realtime updates, as their only method of finding out what is wrong is using the telephone to call you. At the same time. My cable provider has this issue. About once every 4 months (or every major major thunderstorm), theres a major island-wide outage. Since they have a very high market saturation, you now have thousands of people calling in to the call center. - James
-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of Johannes Ullrich Sent: Wednesday, July 10, 2002 3:45 PM To: Christopher J. Wolff Cc: nanog@merit.edu Subject: Re: Maybe OT-Qwest DSL
I just had a Qwest DSL tech tell me to go f--- myself.
How did you manage to talk to them to begin with? They had some larger outage this morning and the 888 number just returned a busy signal all morning (I guess that's what you get from not setting up a simple 'network status' page)
participants (3)
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Christopher J. Wolff -
James -
Johannes Ullrich