Hi all, UPC Technology has two pops in 111 8th Avenue in NY, as well as one in 25 Broadway. We are currently trying to find a good way of organizing remote hands over there, for invasive as well as non-invasive work on our Cisco routers. Basically getting somebody who is clued up and that can help us with whatever can happen with a Cisco router, on a 24/7 basis... =) Any pointers that anybody would have to good help in this area, or how you guys have solved this, would be greatly appreciated! Thanks, Kjell ******************************************************* Kjell I. Krohn, Senior network design engineer, IP engineering department, UPC Technology, Gebouw D2, Boeing Avenue 101, NL-1119 PE Schiphol-Rijk, Amsterdam, The Netherlands. ==--==--==--==--==--==--==--==--==--==--==--==--==--==- -=I route, therefore you are=-