Their support has been really giving me the run-around and is cluelessly sending me from department to department. Does anyone have a good NOC contact for them? I have one of their downstream customers hijacking some of my IP space and they don't really care as I am not a direct customer of theirs.
On Tue, Jan 20, 2009 at 1:35 PM, Darryl Dunkin <ddunkin@netos.net> wrote:
Their support has been really giving me the run-around and is cluelessly sending me from department to department. Does anyone have a good NOC contact for them? I have one of their downstream customers hijacking some of my IP space and they don't really care as I am not a direct customer of theirs.
1-877-4-LEVEL3. The e-mail box isn't regularly monitored or responded to. Drive Slow, Paul Wall
Thanks, I've been bounced between that number and another customer service line for a week. I believe I've received enough replies from the community that I might get somewhere this month :) Thanks all for the replies and assistance. -----Original Message----- From: Paul Wall [mailto:pauldotwall@gmail.com] Sent: Tuesday, January 20, 2009 11:53 To: Darryl Dunkin Cc: nanog@merit.edu Subject: Re: Level3 NOC Contact On Tue, Jan 20, 2009 at 1:35 PM, Darryl Dunkin <ddunkin@netos.net> wrote:
Their support has been really giving me the run-around and is cluelessly sending me from department to department. Does anyone have a good NOC contact for them? I have one of their downstream customers hijacking some of my IP space and they don't really care as I am not a direct customer of theirs.
1-877-4-LEVEL3. The e-mail box isn't regularly monitored or responded to. Drive Slow, Paul Wall
participants (2)
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Darryl Dunkin -
Paul Wall