This might explain why fiber net went out of business and sold to cogent?? -Drew -----Original Message----- From: Jeffrey Meltzer [mailto:jeffrey@villageworld.com] Sent: Friday, April 25, 2003 10:32 AM To: nanog@merit.edu Subject: Re: 60 Hudson Quick followup, apparently the current issue i'm having with them is a "bad oc48 card" (again, shocker), and they don't have one in stock, and had to put a "rush order" in for a new one...You'd think a carrier would keep this sort of thing in stock. Went down late yesterday afternoon, and with this being Friday, i'm sure this won't be fixed until late Monday. Use this as an indicator before choosing FiberNet :) Jeff -- Jeffrey Meltzer Network Services Manager ICS/VillageNet 631.218.0700 On Fri, Apr 25, 2003 at 09:42:22AM -0400, Jeffrey Meltzer wrote:
As someone who uses FiberNet in 60 Hudson (and ethernet link back to 25 Broadway) i'd say avoid them like the plague. In the ~6 months that i've had this circuit (aparently it's provisioned over an OC48), it's gone down at least 4 times, possibly more, sometimes for upwards of 12 hours at a
time
(starts at 10% packet loss, then just keeps growing). Their answer every times has been "bad OC48 card". I don't know whether that's just the line they're feeding me (I have a feeling it is), or their hardware vendor is just garbage, but they don't appear to have the ability to keep this circuit up for more than 3 weeks at a time.
At one point they sold us on upgrading it from Ethernet to FastE, we said ok maybe that will be better. However, they took down the 10M link at around 9pm on a Friday night, and by 7pm Sunday night they hadn't had the 100M link up yet so we just told them to forget it...
Since the circuit is just backup, i've been testing FiberNet as fo late. Yesterday, after I started seeing packet loss I waited at least 2 hours to call them, to see if they'd notice the issue themselves. Of course as usual they didn't.
I'm fairly sure i'm the only customer they are providing this service to between 25B and 60H, otherwise for sure they'd know by know (unless they are dedicating a full OC48 to my 10M link, which would be a whole other story itself).
I'm unsure, however, if this is how they provision service inside (suite to suite) 60 Hudson, it'd be fairly strange if they did, but FiberNet is turning out to be a fairly strange company.
..just my experience :)
JEFF
-- Jeffrey Meltzer Network Services Manager ICS/VillageNet 631-218-0700
On Wed, 16 Apr 2003, Simon Lockhart wrote:
Speaking to Level3, they're saying that the Fibernet suite on the 1st floor is the best place for interconnects to other suites in the building.
FiberNet != FNSI. On Fri, 25 Apr 2003, Drew Weaver wrote:
This might explain why fiber net went out of business and sold to cogent??
-Drew
-----Original Message----- From: Jeffrey Meltzer [mailto:jeffrey@villageworld.com] Sent: Friday, April 25, 2003 10:32 AM To: nanog@merit.edu Subject: Re: 60 Hudson
Quick followup, apparently the current issue i'm having with them is a "bad oc48 card" (again, shocker), and they don't have one in stock, and had to put a "rush order" in for a new one...You'd think a carrier would keep this sort of thing in stock. Went down late yesterday afternoon, and with this being Friday, i'm sure this won't be fixed until late Monday.
Use this as an indicator before choosing FiberNet :)
Jeff
-- Jeffrey Meltzer Network Services Manager ICS/VillageNet 631.218.0700
On Fri, Apr 25, 2003 at 09:42:22AM -0400, Jeffrey Meltzer wrote:
As someone who uses FiberNet in 60 Hudson (and ethernet link back to 25 Broadway) i'd say avoid them like the plague. In the ~6 months that i've had this circuit (aparently it's provisioned over an OC48), it's gone down at least 4 times, possibly more, sometimes for upwards of 12 hours at a
time
(starts at 10% packet loss, then just keeps growing). Their answer every times has been "bad OC48 card". I don't know whether that's just the line they're feeding me (I have a feeling it is), or their hardware vendor is just garbage, but they don't appear to have the ability to keep this circuit up for more than 3 weeks at a time.
At one point they sold us on upgrading it from Ethernet to FastE, we said ok maybe that will be better. However, they took down the 10M link at around 9pm on a Friday night, and by 7pm Sunday night they hadn't had the 100M link up yet so we just told them to forget it...
Since the circuit is just backup, i've been testing FiberNet as fo late. Yesterday, after I started seeing packet loss I waited at least 2 hours to call them, to see if they'd notice the issue themselves. Of course as usual they didn't.
I'm fairly sure i'm the only customer they are providing this service to between 25B and 60H, otherwise for sure they'd know by know (unless they are dedicating a full OC48 to my 10M link, which would be a whole other story itself).
I'm unsure, however, if this is how they provision service inside (suite to suite) 60 Hudson, it'd be fairly strange if they did, but FiberNet is turning out to be a fairly strange company.
..just my experience :)
JEFF
-- Jeffrey Meltzer Network Services Manager ICS/VillageNet 631-218-0700
On Wed, 16 Apr 2003, Simon Lockhart wrote:
Speaking to Level3, they're saying that the Fibernet suite on the 1st floor is the best place for interconnects to other suites in the building.
-- Alex Rubenstein, AR97, K2AHR, alex@nac.net, latency, Al Reuben -- -- Net Access Corporation, 800-NET-ME-36, http://www.nac.net --
Correct, this FiberNet is www.ftgx.com If anyone was curious on how the story continued, this OC48 card that they need is still, aparently, 10 days away from being delivered by Nortel. The only thing I can figure at this point is that FiberNet is on credit hold with Nortel or something. In 8 years of selling & RMA'ing hardware, I've never heard of anything this mission critical taking 10 days, it's always overnight. Either that, or FiberNet can't afford a new one, and is waiting for one to pop up on ebay :) Go Go Gadget FiberNet! If anyone needs anything in NYC, go with KeySpan Communications, they keep spares in stock and my stuff with them hasn't gone down once in 4 years (knock wood). :) JEFF -- Jeffrey Meltzer ICS/VillageWorld 631-218-0700
-----Original Message----- From: Alex Rubenstein [mailto:alex@nac.net] Sent: Friday, April 25, 2003 12:50 PM To: Drew Weaver Cc: 'Jeffrey Meltzer'; 'nanog@merit.edu'
FiberNet != FNSI.
On Fri, 25 Apr 2003, Drew Weaver wrote:
This might explain why fiber net went out of business and
sold to cogent??
-Drew
-----Original Message----- From: Jeffrey Meltzer [mailto:jeffrey@villageworld.com] Sent: Friday, April 25, 2003 10:32 AM To: nanog@merit.edu Subject: Re: 60 Hudson
Quick followup, apparently the current issue i'm having
"bad oc48 card" (again, shocker), and they don't have one in stock, and had to put a "rush order" in for a new one...You'd think a carrier would keep this sort of thing in stock. Went down late yesterday afternoon, and with this being Friday, i'm sure this won't be fixed until late Monday.
Use this as an indicator before choosing FiberNet :)
Jeff
-- Jeffrey Meltzer Network Services Manager ICS/VillageNet 631.218.0700
On Fri, Apr 25, 2003 at 09:42:22AM -0400, Jeffrey Meltzer wrote:
As someone who uses FiberNet in 60 Hudson (and ethernet
25 Broadway) i'd say avoid them like the plague. In the ~6 months that i've had this circuit (aparently it's provisioned over an OC48), it's gone down at least 4 times, possibly more, sometimes for upwards of 12 hours at a time (starts at 10% packet loss, then just keeps growing). Their answer every times has been "bad OC48 card". I don't know whether that's just the line they're feeding me (I have a feeling it is), or their hardware vendor is just garbage, but they don't appear to have the ability to keep this circuit up for more than 3 weeks at a time.
At one point they sold us on upgrading it from Ethernet to FastE, we said ok maybe that will be better. However, they took down the 10M link at around 9pm on a Friday night, and by 7pm Sunday night they hadn't had the 100M link up yet so we just told them to forget it...
Since the circuit is just backup, i've been testing FiberNet as fo late. Yesterday, after I started seeing packet loss I waited at least 2 hours to call them, to see if they'd notice the issue
Of course as usual they didn't.
I'm fairly sure i'm the only customer they are providing this service to between 25B and 60H, otherwise for sure they'd know by know (unless they are dedicating a full OC48 to my 10M
would be a whole other story itself).
I'm unsure, however, if this is how they provision service inside (suite to suite) 60 Hudson, it'd be fairly strange if they did, but FiberNet is turning out to be a fairly strange company.
..just my experience :)
JEFF
-- Jeffrey Meltzer Network Services Manager ICS/VillageNet 631-218-0700
On Wed, 16 Apr 2003, Simon Lockhart wrote:
Speaking to Level3, they're saying that the Fibernet suite on the 1st floor is the best place for interconnects to other suites in
with them is a link back to themselves. link, which the building.
-- Alex Rubenstein, AR97, K2AHR, alex@nac.net, latency, Al Reuben -- -- Net Access Corporation, 800-NET-ME-36, http://www.nac.net --
participants (3)
-
Alex Rubenstein -
Drew Weaver -
Jeffrey Meltzer