"Thomas Kernen" <tkernen@deckpoint.ch> wrote:

Hi, I'm looking for the layout of the technical organisation within service

providers. Charts with role definitions, related and/or

critical processes, inter-departement communications, chain of command, breakout within major units, relation between NOC/engineering/billing/service turnup/etc, basically anything I can get my hands on.

Note that I'm not planning a reorg, simply wanting to compare with other service providers (big and small) and how they operate internally.

Thomas

i too would be interested in seeing how other organizations are put together - i would appreciate being copied, and would be glad to put together a summary for the list. cheers joshua "Walk with me through the Universe, And along the way see how all of us are Connected. Feast the eyes of your Soul, On the Love that abounds. In all places at once, seemingly endless, Like your own existence." - Stephen Hawking -