Bell Canada contact - need help with DNS issue
Hi, Does anyone have a NOC or DNS administrator contact at Bell Canada? Their Toronto nameservers are returning SERVFAIL for our domain freshbooks.com since a general Bell DNS issue midday yesterday. $ dig freshbooks.com @207.164.234.129 ; <<>> DiG 9.8.3-P1 <<>> freshbooks.com @207.164.234.129 ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54893 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; QUESTION SECTION: ;freshbooks.com. IN A ;; Query time: 305 msec ;; SERVER: 207.164.234.129#53(207.164.234.129) ;; WHEN: Sat Nov 19 10:44:59 2016 ;; MSG SIZE rcvd: 32 No-one outside Bell is reporting issues, and other domains (ours or otherwise) are fine on Bell’s name servers. Thanks, -Rich -- Rich Lafferty Director of IT, FreshBooks - rich@freshbooks.com http://www.freshbooks.com/ Toll-free: (866) 303-6061 Phone: (416) 780-2700 x233
Try dnsadmin@bell.ca <mailto:dnsadmin@bell.ca> ? I haven’t used that address in quite some time but someone did respond to it some time ago Paul
On Nov 19, 2016, at 11:13 AM, Rich Lafferty <rich@lafferty.ca> wrote:
Hi,
Does anyone have a NOC or DNS administrator contact at Bell Canada? Their Toronto nameservers are returning SERVFAIL for our domain freshbooks.com since a general Bell DNS issue midday yesterday.
$ dig freshbooks.com @207.164.234.129
; <<>> DiG 9.8.3-P1 <<>> freshbooks.com @207.164.234.129 ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54893 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION: ;freshbooks.com. IN A
;; Query time: 305 msec ;; SERVER: 207.164.234.129#53(207.164.234.129) ;; WHEN: Sat Nov 19 10:44:59 2016 ;; MSG SIZE rcvd: 32
No-one outside Bell is reporting issues, and other domains (ours or otherwise) are fine on Bell’s name servers.
Thanks,
-Rich
-- Rich Lafferty Director of IT, FreshBooks - rich@freshbooks.com http://www.freshbooks.com/ Toll-free: (866) 303-6061 Phone: (416) 780-2700 x233
dnsadmin@ is no longer, but I was able to get a ticket past the front-line business support to an _incredibly_ helpful enterprise-level support desk who figured out what was going on and paged (!) their DNS team to intervene. I figured that the depths of Bell Canada were innavigable but we managed to get a resolution a day sooner than a TTL. -Rich
Paul Stewart <mailto:paul@paulstewart.org> November 22, 2016 at 11:37 AM Try dnsadmin@bell.ca <mailto:dnsadmin@bell.ca> ? I haven’t used that address in quite some time but someone did respond to it some time ago
Paul
Rich Lafferty <mailto:rich@lafferty.ca> November 19, 2016 at 11:13 AM Hi,
Does anyone have a NOC or DNS administrator contact at Bell Canada? Their Toronto nameservers are returning SERVFAIL for our domain freshbooks.com since a general Bell DNS issue midday yesterday.
$ dig freshbooks.com @207.164.234.129
; <<>> DiG 9.8.3-P1 <<>> freshbooks.com @207.164.234.129 ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54893 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION: ;freshbooks.com. IN A
;; Query time: 305 msec ;; SERVER: 207.164.234.129#53(207.164.234.129) ;; WHEN: Sat Nov 19 10:44:59 2016 ;; MSG SIZE rcvd: 32
No-one outside Bell is reporting issues, and other domains (ours or otherwise) are fine on Bell’s name servers.
Thanks,
-Rich
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Rich Lafferty