Hello Mark,
That's what happened last weekend: Martin Hannigan and I got the ball rolling on Sunday morning about 1000 EST. Our 24x7 customer service department contacted Dotster and Melbourne IT. Melbourne IT changed the panix.com name servers back to their original settings and transferred the domain back to Dotster.
I can confirm that Verisign did get in touch with our Production Manager (Peter Berry) around 1pm Sunday (New York time), and our Reseller Program Manager (Steve Karabatsos) around 4:30pm Sunday (New York time). We were contacted previously by Panix around 5pm Saturday (New York time). I believe that Verisign complied with all their obligations with respect to the ICANN transfer policy, and Verisign was very cooperative in assisting us with the issue. Regards, Bruce
I can confirm that ********* did get in touch with our Production Manager (*********) around 1pm Sunday
What I want to know, as a customer of a domain registrar and a holder of many domains, is why wasn't the person/company paying for the domain contacted through out this process? It seems to me that the majority of the communications"was between people who contributed nothing to the domain and had nothing to loose by corruption of the domain. Clearly, in my mind, the process seems broken. Abounding apologies do nothing to assure my concerns that this problem will re-occur. I sincerely doubt that the outcome would be as quick and complete if the domain in question wasn't as substantial as panix.com. -Jim P.
participants (2)
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Bruce Tonkin -
Jim Popovitch