HE.net, Fremont-2 outage?
Hey guys, I can't get through to Hurricane Electric, and they seem to be having an outage at their Fremont-2 facility again (as of 17:30 UTC or thereabouts) -- ticket system is unanswered, phones go to voicemail, all equipment is unreachable. Does anyone here have a presence at 48233 Warm Springs Blvd, that can provide any information about this? I got hit by the ATS failure last month, so I guess it's possible that that equipment may have flaked again. -t
Tico wrote:
Hey guys,
I can't get through to Hurricane Electric, and they seem to be having an outage at their Fremont-2 facility again (as of 17:30 UTC or thereabouts) -- ticket system is unanswered, phones go to voicemail, all equipment is unreachable.
Yes, there was a power outage. Confirmed with Hurricane Electric. All our equipment was offline for 5 minutes or so. Discussed over on outages@outages.org. This is the second such data center wide power outage in 2 months. I'm unimpressed with their lack of transparency on these issues. It seems not even their own employees know the causes or their remedial actions. The impression you get is that it's a pretty wild and crazy over at Hurricane Electric without real disaster recovery plans or procedures. Cheers, Stef
Has anyone managed to get a root cause from HE yet regarding what happened? I'm still waiting for them to get back to me over 24 hours later... Scott On Tue, Nov 3, 2009 at 10:50 AM, Tico <tico-nanog@raapid.net> wrote:
I can't get through to Hurricane Electric, and they seem to be having an outage at their Fremont-2 facility again (as of 17:30 UTC or thereabouts) -- ticket system is unanswered, phones go to voicemail, all equipment is unreachable.
Does anyone here have a presence at 48233 Warm Springs Blvd, that can provide any information about this? I got hit by the ATS failure last month, so I guess it's possible that that equipment may have flaked again.
-t
Scott Howard wrote:
Has anyone managed to get a root cause from HE yet regarding what happened?
I'm still waiting for them to get back to me over 24 hours later...
Good luck. I'm still waiting for them to get back to me about the outage six weeks ago. I called and emailed all sorts of folks there, got the run around for a week at least. Eventually got promises of "so and so should let you know shortly" but that never occurred. Cheers, Stef
participants (3)
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Scott Howard -
Stef Walter -
Tico