Your right this isn't my department and it's not my place to tell them how to do their job. If Roy would like to send me a valid abuse complaint I'll make sure to forward it on or even walk it over to the abuse department supervisor. I would also like to say I'm suprised at how many people have been attacking me on/off the list for asking a simple question. I'm just trying to ensure people are able to recieve/send mail from/to charter's mail complex. I didn't think asking for some help would be a big deal (as I thought there might be some people on the list from the companies that were knowledgeable instead of having to deal with typical tier-1 support). -----Original Message----- From: Paul Bradford [mailto:paul@adelphiacom.net] Sent: Tuesday, September 14, 2004 1:31 PM To: Roy Cc: Hosman, Ross; nanog@merit.edu Subject: RE: Email Complexes Come on... what is this.... Ross doesn't have the ability to put more "clueful" people in abuse, he's prolly an engineer like you and me.... we just want to fix the network.... why take this e-mail as a chance to bash Charter? Ease up, Paul On Tue, 2004-09-14 at 14:01, Roy wrote:

I suggest you concentrate some resources in your abuse department. One charter IP address hit my firewall 1617 times so far today. Repeated complaints to abuse@charter.net just get ignored.

According to the local newspaper, my fellow citizens consider Charter the worst company in town.

Roy