Is there anyone at Netcom with a clue
If there's anyone at Netcom who can read English, I'd appreciate a hand. The operational item is that ongoing abuse is being ignored, and shunted into form-letters that look stupid. Ehud
If there's anyone at Netcom who can read English, I'd appreciate a hand. The operational item is that ongoing abuse is being ignored, and shunted into form-letters that look stupid.
Netcom was my first ISP. They were also the first I canceled. And I had to do it via my credit card company because there was no one there that would speak ... any language. A couple years later I did get a call from someone at Netcom. At first, when they said "Netcom", I thought it was going to be someone trying to collect a past due account (since I had to cut off payment to get them cut off, it would look to their books like unpaid). He then said he had a copy of my resume and asked me if I might be interested in working for them. I related my experiences to him and asked if the problems had been corrected, yet. He said he didn't know. I said it probably wasn't the place for me to work. He then said "probably not". It's corporate culture. Beware. OTOH, I get relatively little spam from Netcom. Go figure. -- -- *-----------------------------* Phil Howard KA9WGN * -- -- | Inturnet, Inc. | Director of Internet Services | -- -- | Business Internet Solutions | eng at intur.net | -- -- *-----------------------------* phil at intur.net * --
From: Phil Howard <phil@whistler.intur.net> Date: Mon, 1 Mar 1999 17:58:59 -0600 (CST) Sender: owner-nanog@merit.edu
If there's anyone at Netcom who can read English, I'd appreciate a hand. The operational item is that ongoing abuse is being ignored, and shunted into form-letters that look stupid.
Netcom was my first ISP. They were also the first I canceled. And I had to do it via my credit card company because there was no one there that would speak ... any language.
Mindspring recently bought Netcom's customer base from Netcom and said that they will continue to operate it as "Netcom" and that their top priority was to improve Netcom's customer service. See http://www.netcom.com/ for the details. R. Kevin Oberman, Network Engineer Energy Sciences Network (ESnet) Ernest O. Lawrence Berkeley National Laboratory (Berkeley Lab) E-mail: oberman@es.net Phone: +1 510 486-8634
On Mon, 1 Mar 1999, Kevin Oberman wrote:
Mindspring recently bought Netcom's customer base from Netcom and said that they will continue to operate it as "Netcom" and that their top priority was to improve Netcom's customer service.
Yes, and we're working on that as quickly as possible, but it will take some time. Please be patient with us, I assure you things will improve. Brandon Ross Network Engineering 404-815-0770 800-719-4664 Director, Network Engineering, MindSpring Ent., Inc. info@mindspring.com ICQ: 2269442 Stop Smurf attacks! Configure your router interfaces to block directed broadcasts. See http://www.quadrunner.com/~chuegen/smurf.cgi for details.
On Mon, Mar 01, 1999 at 05:58:59PM -0600, Phil Howard wrote:
trying to collect a past due account (since I had to cut off payment to get them cut off, it would look to their books like unpaid). He then said he had a copy of my resume and asked me if I might be interested in working for them. I related my experiences to him and asked if the problems had been corrected, yet. He said he didn't know. I said it probably wasn't the place for me to work. He then said "probably not".
It's corporate culture. Beware.
OTOH, I get relatively little spam from Netcom. Go figure.
They seem to have finally gotten the clue last year, having dumped a couple big spammers. But they CONTINUE to send back auto-acks to spam complaints that make them look like they are run by a bunch of untrained monkeys. -- Steve Sobol sjsobol@nacs.net (AKA support@nacs.net and abuse@nacs.net) "The world is headed for mutiny/When all we want is unity" --Creed, "One"
participants (5)
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Brandon Ross -
Ehud Gavron -
Kevin Oberman -
Phil Howard -
Steven J. Sobol