Thanks very much.. We ran RT for a while but every time a new update came out on CentOS it broke the installation (perl mods), making it a pain to keep running. Bugzilla we haven't tried nor the JIRA. I'll take a look... does JIRA have an approval process or some type? Cheers, Paul -----Original Message----- From: Duane Waddle [mailto:duane.waddle@gmail.com] Sent: October 26, 2009 7:08 AM To: nanog@nanog.org Subject: Re: Simple Change Management Tracking On Mon, Oct 26, 2009 at 5:19 AM, Paul Stewart <pstewart@nexicomgroup.net> wrote:

Hi folks...

I'm just looking for some feedback ... we are looking for a *really* simple Change Management ticket system.  All we want is a system that does the following:

Hi Paul, Have you considered any of these? [1] Request Tracker -- http://bestpractical.com/ -- Really nice open source ticketing system [2] Bugzilla -- http://www.bugzilla.org -- Another nice tool, built more "for the programmer" then operations. Used by Mozilla and Redhat for their bug trackers. [3] Atlassian JIRA -- http://www.atlassian.com/software/jira/ -- Commercial tool, also more developer-centric then operations-centric, but should be easily adaptable to your needs. Used by ASF many Apache subprojects. Atlassian recently changed their pricing model to include 10 users for $10. Of the three, I personally prefer JIRA -- to the point of setting up one of the $10 systems to keep up with the honey-do list at home. --D ---------------------------------------------------------------------------- "The information transmitted is intended only for the person or entity to which it is addressed and contains confidential and/or privileged material. If you received this in error, please contact the sender immediately and then destroy this transmission, including all attachments, without copying, distributing or disclosing same. Thank you."

Thanks - it's been a little while since we ran RT .. I believe we were using the actual packages at the time (but could be mistaken). -----Original Message----- From: Phil Regnauld [mailto:regnauld@nsrc.org] Sent: October 26, 2009 7:22 AM To: Paul Stewart Cc: Duane Waddle; nanog@nanog.org Subject: Re: Simple Change Management Tracking Paul Stewart (pstewart) writes:

Thanks very much..

We ran RT for a while but every time a new update came out on CentOS it broke the installation (perl mods), making it a pain to keep running.

Hi Paul, I'm maintaining RT installs on FreeBSD, Debian, CentOS/RHEL, and so far haven't had any problems. Have you considered using cpan2rpm for the myriad Perl modules required by RT ? Alternatively, there ARE RT36 / RT38 packages for Redhat dists: http://download.fedora.redhat.com/pub/fedora/linux/releases/11/Everythin g/source/SRPMS/repoview/rt3.html Cheers, Phil ---------------------------------------------------------------------------- "The information transmitted is intended only for the person or entity to which it is addressed and contains confidential and/or privileged material. If you received this in error, please contact the sender immediately and then destroy this transmission, including all attachments, without copying, distributing or disclosing same. Thank you."

Dan Young (dyoung) writes:

If you want Fedora-ish packages built for RHEL/CentOS, getting them from EPEL is a better choice: http://download.fedora.redhat.com/pub/epel/5/i386/repoview/rt3.html http://download.fedora.redhat.com/pub/epel/5/x86_64/repoview/rt3.html

Yes, EPEL is ok, but they're out of date.

Oh, and my recommendation for something simpler would be: http://roundup.sourceforge.net/ http://download.fedora.redhat.com/pub/epel/5/i386/repoview/roundup.html http://download.fedora.redhat.com/pub/epel/5/x86_64/repoview/roundup.html

That's another possibility -- but the original request (to stay somewhat on topic) is to implement a Change Management Tracking, possibly with Approval. This is possible in RT using Scrips and custom keywords: http://wiki.bestpractical.com/view/ApprovalCreation Would roundup allow this ? Cheers, Phil

On 27/10/2009, at 12:11 AM, Paul Stewart wrote:

We ran RT for a while but every time a new update came out on CentOS it broke the installation (perl mods), making it a pain to keep running. Bugzilla we haven't tried nor the JIRA. I'll take a look... does JIRA have an approval process or some type?

I suggest sticking with RT. I run RT on CentOS by maintaining a separate Perl libs dir for the cpan modules that are required by RT and keeping it separate from the OS managed stuff, it works very well. -- Nathan Ward

Duane Waddle <duane.waddle@gmail.com> writes:

[1] Request Tracker -- http://bestpractical.com/ -- Really nice open source ticketing system

OTRS (http://www.otrs.org) might also be an option but as RT it doesn't relay fit the subject (Simple Change...). cheers Jens -- ------------------------------------------------------------------------- | Foelderichstr. 40 | 13595 Berlin, Germany | +49-151-18721264 | | http://www.quux.de | http://blog.quux.de | jabber: jenslink@guug.de | -------------------------------------------------------------------------

"Paul Stewart" <pstewart@nexicomgroup.net> writes:

Thanks - we're not really looking for so much a ticketing system as more of a "change management approval" system I guess.

Thats why I suggested OTRS only after RT was mentioned. CheckPoint R70.1 has something like this build in but it's only for Check Point and there is (IMHO) a lot of functionality missing. And it's rather slow. cheers Jens -- ------------------------------------------------------------------------- | Foelderichstr. 40 | 13595 Berlin, Germany | +49-151-18721264 | | http://www.quux.de | http://blog.quux.de | jabber: jenslink@guug.de | -------------------------------------------------------------------------