We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance. What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
We do not have all of the carriers you can get at 60 Hudson but we do have many at 365 Data Centers at 65 Broadway and I can guarantee you won’t have the headaches from 60 Hud, and you can probably save money. Let me know if you have any interest and we can discuss your requirements so I can get you a quote. Best, Jim Sent from my iPhone
On Feb 16, 2018, at 1:04 PM, Dovid Bender <dovid@telecurve.com> wrote:
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
I will generally prefer the smaller operators in a market for many reasons, but most relevant to this situation is that they simply don't have the market power to be jerks. They may want to be nice, but they have to be nice, else people go elsewhere. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Jim Grady" <JGrady@365datacenters.com> To: "Dovid Bender" <dovid@telecurve.com> Cc: "NANOG" <nanog@nanog.org> Sent: Friday, February 16, 2018 12:38:37 PM Subject: Re: 60 Hudson Woes We do not have all of the carriers you can get at 60 Hudson but we do have many at 365 Data Centers at 65 Broadway and I can guarantee you won’t have the headaches from 60 Hud, and you can probably save money. Let me know if you have any interest and we can discuss your requirements so I can get you a quote. Best, Jim Sent from my iPhone
On Feb 16, 2018, at 1:04 PM, Dovid Bender <dovid@telecurve.com> wrote:
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
While dealing with DR is not always fun in this case it isn't their fault. The building management is the one creating the issues. I used to have no issues and now every time it seems like there are new rules to get in. Over all it seems that everyone has high praise for 165 Halsey so I will start there. On Fri, Feb 16, 2018 at 5:17 PM, Mike Hammett <nanog@ics-il.net> wrote:
I will generally prefer the smaller operators in a market for many reasons, but most relevant to this situation is that they simply don't have the market power to be jerks. They may want to be nice, but they have to be nice, else people go elsewhere.
----- Mike Hammett Intelligent Computing Solutions
Midwest Internet Exchange
The Brothers WISP
----- Original Message -----
From: "Jim Grady" <JGrady@365datacenters.com> To: "Dovid Bender" <dovid@telecurve.com> Cc: "NANOG" <nanog@nanog.org> Sent: Friday, February 16, 2018 12:38:37 PM Subject: Re: 60 Hudson Woes
We do not have all of the carriers you can get at 60 Hudson but we do have many at 365 Data Centers at 65 Broadway and I can guarantee you won’t have the headaches from 60 Hud, and you can probably save money. Let me know if you have any interest and we can discuss your requirements so I can get you a quote.
Best,
Jim
Sent from my iPhone
On Feb 16, 2018, at 1:04 PM, Dovid Bender <dovid@telecurve.com> wrote:
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
Yeah, with the demise of 111 8th as a carrier hotel, Halsey seems to be becoming a default for many. My prediction is that you won't have trouble getting to who you want to there. Thought I would be nice to have another facility outside of Manhattan as an alternate point in which to congregate. On Sun, Feb 18, 2018 at 11:54:28PM -0500, Dovid Bender wrote:
While dealing with DR is not always fun in this case it isn't their fault. The building management is the one creating the issues. I used to have no issues and now every time it seems like there are new rules to get in. Over all it seems that everyone has high praise for 165 Halsey so I will start there.
On Fri, Feb 16, 2018 at 5:17 PM, Mike Hammett <nanog@ics-il.net> wrote:
I will generally prefer the smaller operators in a market for many reasons, but most relevant to this situation is that they simply don't have the market power to be jerks. They may want to be nice, but they have to be nice, else people go elsewhere.
----- Mike Hammett Intelligent Computing Solutions
Midwest Internet Exchange
The Brothers WISP
----- Original Message -----
From: "Jim Grady" <JGrady@365datacenters.com> To: "Dovid Bender" <dovid@telecurve.com> Cc: "NANOG" <nanog@nanog.org> Sent: Friday, February 16, 2018 12:38:37 PM Subject: Re: 60 Hudson Woes
We do not have all of the carriers you can get at 60 Hudson but we do have many at 365 Data Centers at 65 Broadway and I can guarantee you won???t have the headaches from 60 Hud, and you can probably save money. Let me know if you have any interest and we can discuss your requirements so I can get you a quote.
Best,
Jim
Sent from my iPhone
On Feb 16, 2018, at 1:04 PM, Dovid Bender <dovid@telecurve.com> wrote:
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
--- Wayne Bouchard web@typo.org Network Dude http://www.typo.org/~web/
We just had an issue where cisco was going to replace a power tray in our router at 60 hudson, we are also at telx. Cisco contracts with IBM for this. The building is now checking that all 3rd party vendors have an existing Certificate of insurance (COI). This take 48 hours to get put in there system... So now we are forced to use telx smarthands if it's under 48 hours or weekends -----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Dovid Bender Sent: Friday, February 16, 2018 12:03 PM To: NANOG <nanog@nanog.org> Subject: 60 Hudson Woes We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance. What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
As the engineer working on that Cisco / IBM issue Erik mentioned... ;) I was able to get walk-up, same-day access to the building for myself a few weeks ago (as a customer of DR) and didn’t get my hand slapped for it. DR just created the access ticket with the building and that was enough. It took about 20 minutes start to finish. But if a vendor tech needs access, they need a COI generated, and that must be sent to the building ahead of time via DR. Otherwise they will be turned away. The COI was the biggest blocker. A 48 hour lead time for the visit didn’t seem to be enforced, not by Digital Realty anyway. Also, I tried to arrange for permanent building key card access while I was there. But the key cards must be used at least once every 60 days, otherwise they are deactivated. I decided just to arrange for access ahead of time since I don’t visit often. -Brian
On Feb 16, 2018, at 1:50 PM, Erik Sundberg <ESundberg@nitelusa.com> wrote:
We just had an issue where cisco was going to replace a power tray in our router at 60 hudson, we are also at telx. Cisco contracts with IBM for this. The building is now checking that all 3rd party vendors have an existing Certificate of insurance (COI). This take 48 hours to get put in there system...
So now we are forced to use telx smarthands if it's under 48 hours or weekends
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Dovid Bender Sent: Friday, February 16, 2018 12:03 PM To: NANOG <nanog@nanog.org> Subject: 60 Hudson Woes
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
Yeah, this is another issue I've been seeing pop up more in the last several years. Apparently there have been a few incidents in the past that caused accountability problems so now any outside vendor is required to have a COI on file to do work in many colos (irespective of colo operator). That can take a bit to do if they're a new contractor. Once on file, a renewal is usually an easy thing but getting the initial paperwork done can take time. After that, they can come and go as they please, so long as access tickets are duly arranged. -Wayne On Sat, Feb 17, 2018 at 04:07:11PM -0600, Brian Knight wrote:
As the engineer working on that Cisco / IBM issue Erik mentioned... ;)
I was able to get walk-up, same-day access to the building for myself a few weeks ago (as a customer of DR) and didn???t get my hand slapped for it. DR just created the access ticket with the building and that was enough. It took about 20 minutes start to finish.
But if a vendor tech needs access, they need a COI generated, and that must be sent to the building ahead of time via DR. Otherwise they will be turned away.
The COI was the biggest blocker. A 48 hour lead time for the visit didn???t seem to be enforced, not by Digital Realty anyway.
Also, I tried to arrange for permanent building key card access while I was there. But the key cards must be used at least once every 60 days, otherwise they are deactivated. I decided just to arrange for access ahead of time since I don???t visit often.
-Brian
On Feb 16, 2018, at 1:50 PM, Erik Sundberg <ESundberg@nitelusa.com> wrote:
We just had an issue where cisco was going to replace a power tray in our router at 60 hudson, we are also at telx. Cisco contracts with IBM for this. The building is now checking that all 3rd party vendors have an existing Certificate of insurance (COI). This take 48 hours to get put in there system...
So now we are forced to use telx smarthands if it's under 48 hours or weekends
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Dovid Bender Sent: Friday, February 16, 2018 12:03 PM To: NANOG <nanog@nanog.org> Subject: 60 Hudson Woes
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
--- Wayne Bouchard web@typo.org Network Dude http://www.typo.org/~web/
Halsey Street is outstanding,,great staff and is the place to be!! On Sat, Feb 17, 2018 at 5:07 PM, Brian Knight <ml@knight-networks.com> wrote:
As the engineer working on that Cisco / IBM issue Erik mentioned... ;)
I was able to get walk-up, same-day access to the building for myself a few weeks ago (as a customer of DR) and didn’t get my hand slapped for it. DR just created the access ticket with the building and that was enough. It took about 20 minutes start to finish.
But if a vendor tech needs access, they need a COI generated, and that must be sent to the building ahead of time via DR. Otherwise they will be turned away.
The COI was the biggest blocker. A 48 hour lead time for the visit didn’t seem to be enforced, not by Digital Realty anyway.
Also, I tried to arrange for permanent building key card access while I was there. But the key cards must be used at least once every 60 days, otherwise they are deactivated. I decided just to arrange for access ahead of time since I don’t visit often.
-Brian
On Feb 16, 2018, at 1:50 PM, Erik Sundberg <ESundberg@nitelusa.com> wrote:
We just had an issue where cisco was going to replace a power tray in our router at 60 hudson, we are also at telx. Cisco contracts with IBM for this. The building is now checking that all 3rd party vendors have an existing Certificate of insurance (COI). This take 48 hours to get put in there system...
So now we are forced to use telx smarthands if it's under 48 hours or weekends
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Dovid Bender Sent: Friday, February 16, 2018 12:03 PM To: NANOG <nanog@nanog.org> Subject: 60 Hudson Woes
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
-- *Jim Stankiewicz* *Principal Network Architect* *NJEdge* *W:855.832.EDGE(3343)* *c:201.306.4409*
What about remote hands? What I like about DR is their staff levels and resources should there be a storm etc. they are fully staff. I rarely use their remote hands but when I do they are golden. They also have a great record. On Mon, Feb 19, 2018 at 8:21 AM, James Stankiewicz <stankiewicz@njedge.net> wrote:
Halsey Street is outstanding,,great staff and is the place to be!!
On Sat, Feb 17, 2018 at 5:07 PM, Brian Knight <ml@knight-networks.com> wrote:
As the engineer working on that Cisco / IBM issue Erik mentioned... ;)
I was able to get walk-up, same-day access to the building for myself a few weeks ago (as a customer of DR) and didn’t get my hand slapped for it. DR just created the access ticket with the building and that was enough. It took about 20 minutes start to finish.
But if a vendor tech needs access, they need a COI generated, and that must be sent to the building ahead of time via DR. Otherwise they will be turned away.
The COI was the biggest blocker. A 48 hour lead time for the visit didn’t seem to be enforced, not by Digital Realty anyway.
Also, I tried to arrange for permanent building key card access while I was there. But the key cards must be used at least once every 60 days, otherwise they are deactivated. I decided just to arrange for access ahead of time since I don’t visit often.
-Brian
On Feb 16, 2018, at 1:50 PM, Erik Sundberg <ESundberg@nitelusa.com> wrote:
We just had an issue where cisco was going to replace a power tray in our router at 60 hudson, we are also at telx. Cisco contracts with IBM for this. The building is now checking that all 3rd party vendors have an existing Certificate of insurance (COI). This take 48 hours to get put in there system...
So now we are forced to use telx smarthands if it's under 48 hours or weekends
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Dovid Bender Sent: Friday, February 16, 2018 12:03 PM To: NANOG <nanog@nanog.org> Subject: 60 Hudson Woes
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
-- *Jim Stankiewicz*
*Principal Network Architect* *NJEdge* *W:855.832.EDGE(3343)* *c:201.306.4409*
I feel the issue here is people are already paying for support contracts and vendors to come on site. Now there's the additional incurred cost for remote hands to handle it. If it's a situation where it's replacing a person of my internal staff to act on it, sure. But if I'm paying Dell to come in and do hardware work anyway but they can't get in, I don't want to pay that extra forced cost. -----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Dovid Bender Sent: Tuesday, February 20, 2018 10:50 AM To: James Stankiewicz <stankiewicz@njedge.net> Cc: NANOG <nanog@nanog.org> Subject: Re: 60 Hudson Woes What about remote hands? What I like about DR is their staff levels and resources should there be a storm etc. they are fully staff. I rarely use their remote hands but when I do they are golden. They also have a great record. On Mon, Feb 19, 2018 at 8:21 AM, James Stankiewicz <stankiewicz@njedge.net> wrote:
Halsey Street is outstanding,,great staff and is the place to be!!
On Sat, Feb 17, 2018 at 5:07 PM, Brian Knight <ml@knight-networks.com> wrote:
As the engineer working on that Cisco / IBM issue Erik mentioned... ;)
I was able to get walk-up, same-day access to the building for myself a few weeks ago (as a customer of DR) and didn’t get my hand slapped for it. DR just created the access ticket with the building and that was enough. It took about 20 minutes start to finish.
But if a vendor tech needs access, they need a COI generated, and that must be sent to the building ahead of time via DR. Otherwise they will be turned away.
The COI was the biggest blocker. A 48 hour lead time for the visit didn’t seem to be enforced, not by Digital Realty anyway.
Also, I tried to arrange for permanent building key card access while I was there. But the key cards must be used at least once every 60 days, otherwise they are deactivated. I decided just to arrange for access ahead of time since I don’t visit often.
-Brian
On Feb 16, 2018, at 1:50 PM, Erik Sundberg <ESundberg@nitelusa.com> wrote:
We just had an issue where cisco was going to replace a power tray in our router at 60 hudson, we are also at telx. Cisco contracts with IBM for this. The building is now checking that all 3rd party vendors have an existing Certificate of insurance (COI). This take 48 hours to get put in there system...
So now we are forced to use telx smarthands if it's under 48 hours or weekends
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Dovid Bender Sent: Friday, February 16, 2018 12:03 PM To: NANOG <nanog@nanog.org> Subject: 60 Hudson Woes
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
-- *Jim Stankiewicz*
*Principal Network Architect* *NJEdge* *W:855.832.EDGE(3343)* *c:201.306.4409*
I thought 165 Halsey had high riser expenses. However, I fully agree that 165 Halsey appears to be indispensable. Does anyone know how much a dark fiber pair from 165 Halsey to 60 Hudson would be on a 5 year lease or 15 year IRU? Regards, Roderick. ________________________________ From: NANOG <nanog-bounces@nanog.org> on behalf of Dovid Bender <dovid@telecurve.com> Sent: Tuesday, February 20, 2018 4:49 PM To: James Stankiewicz Cc: NANOG Subject: Re: 60 Hudson Woes What about remote hands? What I like about DR is their staff levels and resources should there be a storm etc. they are fully staff. I rarely use their remote hands but when I do they are golden. They also have a great record. On Mon, Feb 19, 2018 at 8:21 AM, James Stankiewicz <stankiewicz@njedge.net> wrote:
Halsey Street is outstanding,,great staff and is the place to be!!
On Sat, Feb 17, 2018 at 5:07 PM, Brian Knight <ml@knight-networks.com> wrote:
As the engineer working on that Cisco / IBM issue Erik mentioned... ;)
I was able to get walk-up, same-day access to the building for myself a few weeks ago (as a customer of DR) and didn’t get my hand slapped for it. DR just created the access ticket with the building and that was enough. It took about 20 minutes start to finish.
But if a vendor tech needs access, they need a COI generated, and that must be sent to the building ahead of time via DR. Otherwise they will be turned away.
The COI was the biggest blocker. A 48 hour lead time for the visit didn’t seem to be enforced, not by Digital Realty anyway.
Also, I tried to arrange for permanent building key card access while I was there. But the key cards must be used at least once every 60 days, otherwise they are deactivated. I decided just to arrange for access ahead of time since I don’t visit often.
-Brian
On Feb 16, 2018, at 1:50 PM, Erik Sundberg <ESundberg@nitelusa.com> wrote:
We just had an issue where cisco was going to replace a power tray in our router at 60 hudson, we are also at telx. Cisco contracts with IBM for this. The building is now checking that all 3rd party vendors have an existing Certificate of insurance (COI). This take 48 hours to get put in there system...
So now we are forced to use telx smarthands if it's under 48 hours or weekends
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Dovid Bender Sent: Friday, February 16, 2018 12:03 PM To: NANOG <nanog@nanog.org> Subject: 60 Hudson Woes
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
-- *Jim Stankiewicz*
*Principal Network Architect* *NJEdge* *W:855.832.EDGE(3343)* *c:201.306.4409*
participants (10)
-
Brian Knight -
Chris Gross -
Dovid Bender -
Erik Sundberg -
Izaac -
James Stankiewicz -
Jim Grady -
Mike Hammett -
Rod Beck -
Wayne Bouchard