On Thu, 13 Sep 2012 11:17:44 -0400 Brad Barnett <brad@gamingsolutions.ca> wrote:
We've been running a clean operation for years, but recently, one of our clients spammed then entire universe (using external mail servers, but linking to some internal URLs).
We've since terminated them, and such things are against our terms of use. However, we seem to have massive issues getting any response from Spamhaus. We're worried that perhaps we're just blackholed, or someone is on vacation, or something to that effect.
Right now, we're essentially crippled -- and at the same time, we resolved the direct complaint a week ago.
Does anyone have any idea as to how to contact someone at Spamhaus via IM, phone, etc? IRC channel?
Church? ;)
NOTE: we're not perfect, but again -- we don't allow spamming. We force unsubscribe footers on all outgoing mail clients send, we don't allow SPAM as per terms of use, and we insist that clients use a list of known-contacts if they do mailings.
EG: people they've have contact with in the past.
Brad, I in no way represent Spamhaus, but as someone who has had lots of experience with them, I can assure you that you are not blackholed. You resolved the complaint how? Did you respond to the SBL? Did you get an auto-acknowledgement when you did respond to the SBL? Post up your SBL links here. Let's see what they have to say in them. You will have a hard time trying to connect with them in any other way aside for responding via email to the complaint. On 9/13/2012 5:40 PM, Brad Barnett wrote:
On Thu, 13 Sep 2012 11:17:44 -0400 Brad Barnett <brad@gamingsolutions.ca> wrote:
We've been running a clean operation for years, but recently, one of our clients spammed then entire universe (using external mail servers, but linking to some internal URLs).
We've since terminated them, and such things are against our terms of use. However, we seem to have massive issues getting any response from Spamhaus. We're worried that perhaps we're just blackholed, or someone is on vacation, or something to that effect.
Right now, we're essentially crippled -- and at the same time, we resolved the direct complaint a week ago.
Does anyone have any idea as to how to contact someone at Spamhaus via IM, phone, etc? IRC channel?
Church? ;)
NOTE: we're not perfect, but again -- we don't allow spamming. We force unsubscribe footers on all outgoing mail clients send, we don't allow SPAM as per terms of use, and we insist that clients use a list of known-contacts if they do mailings.
EG: people they've have contact with in the past.
-- Christopher Singhaus, Systems Administrator / Abuse Dept csinghaus@hopone.net *** 703-564-5400 HopOne Internet Corp. - AS 14361 - www.hopone.net "Yesterday's weirdness is tomorrow's reason why." -Hunter S Thompson
On Thu, 13 Sep 2012, Brad Barnett wrote:
We've been running a clean operation for years, but recently, one of our clients spammed then entire universe (using external mail servers, but linking to some internal URLs).
We've since terminated them, and such things are against our terms of use. However, we seem to have massive issues getting any response from Spamhaus. We're worried that perhaps we're just blackholed, or someone is on vacation, or something to that effect.
Right now, we're essentially crippled -- and at the same time, we resolved the direct complaint a week ago.
I'm fairly sure there are some Spamhaus people on the list, but nanog is not sbl-removals@spamhaus.org. If you're having problems with SBL listings, you need to contact Spamhaus via the link provided on the page(s) for your listing(s), preserving the subject so that your message gets routed appropriately. IME, if you're having trouble getting SBLs removed, you either haven't contacted Spamhaus properly or haven't convinced them that you've dealt appropriately with the issue. ---------------------------------------------------------------------- Jon Lewis, MCP :) | I route Senior Network Engineer | therefore you are Atlantic Net | _________ http://www.lewis.org/~jlewis/pgp for PGP public key_________
participants (3)
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Brad Barnett -
Christopher Singhaus -
Jon Lewis