Interesting DSL anecdote.
Apropos of the recent DSL discussion: I'm looking for a DSL wholesale provider so I can resell to end-users. I called both Covad and Rhythms today. There are exactly two menu options on Covad's auto-attendant: sales and customer service. I didn't think either was appropriate, as I'm looking for the department that deals with resellers and channel partners (and the sales option was to "become a Covad customer", implying that that option was for end-user sales). But that's all there is. There isn't even an option to be forwarded to an operator. I hit the number for sales, waited five minutes, decided I didn't feel like waiting and hung up. I then called Rhythms, dialed zero for the operator, asked for someone who handles resellers, got a human within thirty seconds of being transferred, and started chatting. He asked me a couple questions, found out who the sales rep is that handles my territory, and I expect to get a call back from the sales rep by the end of business tomorrow. I guess Rhythms is more interested in my business than Covad is. -- North Shore Technologies, Cleveland, OH http://NorthShoreTechnologies.net Steve Sobol, BOFH - President, Chief Website Architect and Janitor Spammers and Net-abusers: Don't bother asking me for service. See http://NorthShoreTechnologies.net/go/policy/ for more information.
On Wed, 7 Jun 2000, Steve Sobol wrote:
Apropos of the recent DSL discussion:
I'm looking for a DSL wholesale provider so I can resell to end-users. I called both Covad and Rhythms today.
There are exactly two menu options on Covad's auto-attendant: sales and customer service. I didn't think either was appropriate, as I'm looking for the department that deals with resellers and channel partners (and the sales option was to "become a Covad customer", implying that that option was for end-user sales).
You need a better number.
But that's all there is. There isn't even an option to be forwarded to an operator.
I hit the number for sales, waited five minutes, decided I didn't feel like waiting and hung up.
Heheh.
I then called Rhythms, dialed zero for the operator, asked for someone who handles resellers, got a human within thirty seconds of being transferred, and started chatting. He asked me a couple questions, found out who the sales rep is that handles my territory, and I expect to get a call back from the sales rep by the end of business tomorrow.
I guess Rhythms is more interested in my business than Covad is.
Hmm, wonder why? I bet is is because they can't electronic bond with anyone so their guys have plenty of free time. Not that I am a big Covad fan, but at least I am bonded to them.
<> Nathan Stratton CTO, eXario Networks, Inc. nathan@robotics.net nathan@exario.net http://www.robotics.net http://www.exario.net
-- North Shore Technologies, Cleveland, OH http://NorthShoreTechnologies.net Steve Sobol, BOFH - President, Chief Website Architect and Janitor Spammers and Net-abusers: Don't bother asking me for service. See http://NorthShoreTechnologies.net/go/policy/ for more information.
participants (2)
-
Nathan Stratton -
Steve Sobol