Hannigan, Martin wrote:

You know, if people are going to post here as a paging service, it would be nice to put some indication as to why - perhaps the rest of us can assist more quickly? 9 times out of 10 we can since it's usually operator/user error and not necessarily the providers issue. At least that's my experience with "$doofus to the white lobby phone". YMMV.

-M<

Hi, Sorry, I know nanog is not a paging service... The indication I can give is: we were locked outside of their website, couldnt log in, they didn't reply to our emails, and when I called them (a few international calls, several days), the answering system said their customer care center was closed. Since it is a very specific issue, regarding their own system, and not network/infrastructure trouble, I omitted the details. I decided to mail nanog as a last resort because I really hope that there is someone listening. Interesting enough, one of our folks found out that you can skip their failure someway by indicating you want to buy a domain, not log in... then the system asks you if you got an account and bingo ;) The normal login procedure, however, used to give us coldfusion errors and now gives us 404 errors. Sincere apologies, and I hope you understand the situation. Kind Regards, Evaldo Gardenali