Re: CAIS DSL failure: lessons in how not to inform
John Todd wrote:
When I'm on hold with a vendor and I get music (or worse, ads) pumped into my ear, I will often ask for the manager on the next opportunity that someone comes on the line.
I'm exactly the opposite. I don't necessarily want to hear ads, but I don't like not quite being sure whether I'm connected or not :) -- Steve Sobol, BOFH, President 888.480.4NET 866.DSL.EXPRESS 216.619.2NET North Shore Technologies Corporation http://NorthShoreTechnologies.net JustTheNet/JustTheNet EXPRESS DSL (ISP Services) http://JustThe.net mailto:sjsobol@NorthShoreTechnologies.net Proud resident of Cleveland, Ohio
On 01/25/01, Steve Sobol <sjsobol@NorthShoreTechnologies.net> wrote:
John Todd wrote:
When I'm on hold with a vendor and I get music (or worse, ads) pumped into my ear, I will often ask for the manager on the next opportunity that someone comes on the line.
I'm exactly the opposite. I don't necessarily want to hear ads, but I don't like not quite being sure whether I'm connected or not :)
Back when I worked in the CAIS NOC, many years and at least one buy-out ago, we wanted to build a music-on-hold system that played really dark, eerie ambient music -- Coil is a good example, for those who know it. Of course, we really wanted to be BOFHs back then. Now, I'd probably choose Brian Eno's "Music for Airports" and similar calming, inoffensive tracks. But again, no ads of any type -- if you're calling because your service is broken, nothing will increase your anger faster than some smarmy salesperson talking about 100% uptime. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold
participants (2)
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J.D. Falk -
Steve Sobol