On Wed, 24 May 2000, "Jeff Wheat" wrote:
Does anyone know what happened on Monday? Seems like it has been hushed up as I can find no information about it anywhere. Contacting UUNet results in them telling us that their legal department is working on a press release...
Didn't want to affect Worldcom's stock price with unfounded rumors. I was assured by a Worldcom V.P. last summer Worldcom will do a better job keeping any customer affected fully informed. I have to give Worldcom a fair shot at showing they will live up to their word.
On 25 May 2000, Sean Donelan wrote: : : Didn't want to affect Worldcom's stock price with unfounded rumors. I : was assured by a Worldcom V.P. last summer Worldcom will do a better : job keeping any customer affected fully informed. I have to give Worldcom : a fair shot at showing they will live up to their word. They've been (for the past 6 months, give or take) sending notifications to the tune of "You may be experiencing an outage due to [yadda, yadda]." I've received at least three of these in that time, and haven't seen a significant outage since late June of '98. After each instance, I received a general "your line is up now, please contact [so-and-so] if you are experiencing problems" (pardon the quotes, all of the above is paraphrased). This applies to both DS1 and DS3 circuits. Of course, none of these outages were reported on http://www.noc.uu.net, and only a small percentage of real outages before were. Realtime honest updating of that site would be, IMHO, preferable to a general, poorly-directed broadcast like the above. I suppose this is better than my tri-yearly call from Verio's NOC, letting me know that I have three DS1's in alarm (all of which have been turned down for over a year). The irony is that they rarely noticed circuit drops when the circuits were _supposed_ to be live :) Sorry for drifting off-subject. Perhaps the WCOM marketing guys have decided what "a better job" means :) Cheers, Brian
Welp, they had another 'something' in the northeast today, and no more information than a "there is an outage and we're fixing it" was released. I think the funniest part of the whole thing was when a UU sales driod called me mid-afternoon today trying his monthly sell-thing on me, and when I asked him about the current outage, he said he was unaware and that he'd get right back to me. I've not heard from him yet. When will large companies learn that hiding from outages like this is a bad thing? On 25 May 2000, Sean Donelan wrote:
On Wed, 24 May 2000, "Jeff Wheat" wrote:
Does anyone know what happened on Monday? Seems like it has been hushed up as I can find no information about it anywhere. Contacting UUNet results in them telling us that their legal department is working on a press release...
Didn't want to affect Worldcom's stock price with unfounded rumors. I was assured by a Worldcom V.P. last summer Worldcom will do a better job keeping any customer affected fully informed. I have to give Worldcom a fair shot at showing they will live up to their word.
On Fri, May 26, 2000 at 04:10:26AM -0400, Alex Rubenstein wrote:
Welp, they had another 'something' in the northeast today, and no more information than a "there is an outage and we're fixing it" was released.
I think the funniest part of the whole thing was when a UU sales driod called me mid-afternoon today trying his monthly sell-thing on me, and when I asked him about the current outage, he said he was unaware and that he'd get right back to me. I've not heard from him yet.
When will large companies learn that hiding from outages like this is a bad thing?
I have to say, that in my experience, the only company who practices full disclosure is AboveNet. Even to outsiders, they have the current capacity and usage levels of just about every single link in their network, as well as their tech announcements archive open to the public. I've seen other "pretty" network status pages from providers, but none show you the useful information you need. It's much better than hiding your dirty laundry. It's like when you bring your car to a shop that has a big glass window onto the waiting area, so you can see how they work on your car, as opposed to the shop where it's all closed off, and behind the scenes they're screwing around, and all you know is that is comes back hardly repaired, but with a "we care about your car" floormat. This is what I told all the vultures from UUnet, internap, and the like, that called me after the recent AboveNet incident, to tell me how much better their services are. -SteveK
On 25 May 2000, Sean Donelan wrote:
On Wed, 24 May 2000, "Jeff Wheat" wrote:
Does anyone know what happened on Monday? Seems like it has been hushed up as I can find no information about it anywhere. Contacting UUNet results in them telling us that their legal department is working on a press release...
Didn't want to affect Worldcom's stock price with unfounded rumors. I was assured by a Worldcom V.P. last summer Worldcom will do a better job keeping any customer affected fully informed. I have to give Worldcom a fair shot at showing they will live up to their word.
-- Steve Kann - Chief Engineer - 841 Broadway suite 502 - (212) 533-1775 HorizonLive.com - collaborate . interact . learn "The box said 'Requires Windows 95, NT, or better,' so I installed Linux."
participants (4)
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Alex Rubenstein -
Brian Wallingford -
Sean Donelan -
Steve Kann