So we just got an email from cogent, we have told them time and time again to stop calling and stop emailing. We tell them are good on bandwidth and we don’t need any of their services.. They then sent us a e-mail stating that they saw us coming though one of their customers networks from us, and figured we would want to buy direct instead of going though one of their customers. Yes COGENT stated this; well at least one of their sales reps. Sounds underhanded, shady, and unethical to me. Just figured I would post about it; see if I am making a mountain out of a mole hill 😊 Here is the e-mail: "Hey (redacted) , Maybe there is a misunderstanding. (ISP’s name removed) is a cogent customer who we provide upstream to. My initial inquiry was to see if it makes sense for Link Technologies to be utilizing our network instead of through (ISP’s name removed). That way we could be a direct network for you. Would that be at all something that interests you? Eric Gogerty | Global Account Manager | AS 174 Cogent Communications | Minneapolis, MN (United States Of America)| www.cogentco.com Contact: 612-217-5506| email: egogerty@cogentco.com The Internet, Unleashed!" [LTI-Full_175px] Dennis Burgess Mikrotik : Trainer, Network Associate, Routing Engineer, Wireless Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security Engineer, Enterprise Wireless Engineer Hurricane Electric: IPv6 Sage Level Cambium: ePMP Author of "Learn RouterOS- Second Edition” Link Technologies, Inc -- Mikrotik & WISP Support Services Office: 314-735-0270 Website: http://www.linktechs.net<http://www.linktechs.net/> Create Wireless Coverage’s with www.towercoverage.com Need MikroTik Cloud Management: https://cloud.linktechs.net How did we do today? [Gold Star]<https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[Green Light]<https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[Yellow Light]<https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[Red Light]<https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>
Cogent getting involved in absolutely obnoxious and shady sales tactics that they'll seemingly never address or do anything about? Why I never On 8/5/2022 4:20 PM, Dennis Burgess wrote:
So we just got an email from cogent, we have told them time and time again to stop calling and stop emailing. We tell them are good on bandwidth and we don’t need any of their services.. They then sent us a e-mail stating that they saw us coming though one of their customers networks from us, and figured we would want to buy direct instead of going though one of their customers. Yes COGENT stated this; well at least one of their sales reps. Sounds underhanded, shady, and unethical to me. Just figured I would post about it; see if I am making a mountain out of a mole hill 😊
Here is the e-mail:
//
/"Hey (redacted) ,/
/Maybe there is a misunderstanding. (ISP’s name removed) is a cogent customer who we provide upstream to./
/My initial inquiry was to see if it makes sense for Link Technologies to be utilizing our network instead of through (ISP’s name removed). That way we could be a direct network for you./
/Would that be at all something that interests you?/
//
/Eric Gogerty | Global Account Manager | AS 174/
/Cogent Communications | Minneapolis, MN (United States Of America)| www.cogentco.com/
/Contact: 612-217-5506| email: egogerty@cogentco.com/
/The Internet, Unleashed!"/
*LTI-Full_175px*
*Dennis Burgess*
* Mikrotik : **Trainer, Network Associate, Routing Engineer, Wireless Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security Engineer, Enterprise Wireless Engineer*
*Hurricane Electric: **IPv6 Sage Level***
*Cambium: **ePMP***
**
Author of "Learn RouterOS- Second Edition”
*Link Technologies, Inc*-- Mikrotik & WISP Support Services
*Office*: 314-735-0270 Website: http://www.linktechs.net <http://www.linktechs.net/>
Create Wireless Coverage’s with www.towercoverage.com <www.towercoverage.com>
Need MikroTik Cloud Management: https://cloud.linktechs.net <https://cloud.linktechs.net>
*How did we do today?*
Gold Star <https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>Green Light <https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>Yellow Light <https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>Red Light <https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>
-- Jon Sands MFI Labs https://fohdeesha.com/
Today while negotiating with Cogent for connectivity in the WOW 226 Datacenter I sent a copy of the original email and told them I will NEVER use Cogent for my customers due to this kind of activity. Imagine if everyone else follows suit. When they go low - make sure others know you are unwilling to use them. -- When they do call my cell and I know it is them I answer with Thank you for calling the Mental Health Hotline. If you are dislexic please dial 696969696969 ;-) *Glenn S. Kelley, *I am a Connectivity.Engineer Text and Voice Direct: 740-206-9624 a Division of CreatingNet.Works <https://creatingnet.works/> IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify Glenn Kelley, the sender, immediately and do not disclose the contents to anyone or make copies thereof. On Fri, Aug 5, 2022 at 4:25 PM Jon Sands <fohdeesha@gmail.com> wrote:
Cogent getting involved in absolutely obnoxious and shady sales tactics that they'll seemingly never address or do anything about? Why I never
On 8/5/2022 4:20 PM, Dennis Burgess wrote:
So we just got an email from cogent, we have told them time and time again to stop calling and stop emailing. We tell them are good on bandwidth and we don’t need any of their services.. They then sent us a e-mail stating that they saw us coming though one of their customers networks from us, and figured we would want to buy direct instead of going though one of their customers. Yes COGENT stated this; well at least one of their sales reps. Sounds underhanded, shady, and unethical to me. Just figured I would post about it; see if I am making a mountain out of a mole hill 😊
Here is the e-mail:
*"Hey (redacted) ,*
*Maybe there is a misunderstanding. (ISP’s name removed) is a cogent customer who we provide upstream to.*
*My initial inquiry was to see if it makes sense for Link Technologies to be utilizing our network instead of through (ISP’s name removed). That way we could be a direct network for you.*
*Would that be at all something that interests you?*
*Eric Gogerty | Global Account Manager | AS 174*
*Cogent Communications | Minneapolis, MN (United States Of America)| www.cogentco.com <http://www.cogentco.com>*
*Contact: 612-217-5506| email: egogerty@cogentco.com <egogerty@cogentco.com>*
*The Internet, Unleashed!"*
*[image: LTI-Full_175px]*
*Dennis Burgess*
* Mikrotik : **Trainer, Network Associate, Routing Engineer, Wireless Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security Engineer, Enterprise Wireless Engineer*
*Hurricane Electric: **IPv6 Sage Level*
*Cambium: **ePMP*
Author of "Learn RouterOS- Second Edition”
*Link Technologies, Inc* -- Mikrotik & WISP Support Services
*Office*: 314-735-0270 Website: http://www.linktechs.net
Create Wireless Coverage’s with www.towercoverage.com
Need MikroTik Cloud Management: https://cloud.linktechs.net
*How did we do today?*
[image: Gold Star] <https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Green Light] <https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Yellow Light] <https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Red Light] <https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>
-- Jon Sands MFI Labshttps://fohdeesha.com/
Two current experiences . . . I still do work with an ILEC that gets requests for waves to Cogent. Cogent has a data center in the market but won't allow the ILEC to build in. So Cogent burns ports in another data center where Cogent pays for space and power. Cogent reps says no one gets anything for free. Had a recent event with Meta for the small market ixp deployment. The use, just use, Cogent for connectivity /fill. And a plan . . . Order up 10g Global peer exchange ports from them. They are free. Maybe if they sell enough of those they will have to spend more of their dollars.
I think they call me around once a week right now. Even after I've told them we're not interested. Every once in a while they switch the numbers they're calling from, just to keep things interesting. Shawn -----Original Message----- From: "Dennis Burgess" <dmburgess@linktechs.net> Sent: Friday, August 5, 2022 4:20pm To: "NANOG" <nanog@nanog.org> Subject: cogent - Sales practices So we just got an email from cogent, we have told them time and time again to stop calling and stop emailing. We tell them are good on bandwidth and we don’t need any of their services.. They then sent us a e-mail stating that they saw us coming though one of their customers networks from us, and figured we would want to buy direct instead of going though one of their customers. Yes COGENT stated this; well at least one of their sales reps. Sounds underhanded, shady, and unethical to me. Just figured I would post about it; see if I am making a mountain out of a mole hill 😊 Here is the e-mail: "Hey (redacted) , Maybe there is a misunderstanding. (ISP’s name removed) is a cogent customer who we provide upstream to. My initial inquiry was to see if it makes sense for Link Technologies to be utilizing our network instead of through (ISP’s name removed). That way we could be a direct network for you. Would that be at all something that interests you? Eric Gogerty | Global Account Manager | AS 174 Cogent Communications | Minneapolis, MN (United States Of America)| www.cogentco.com Contact: 612-217-5506| email: egogerty@cogentco.com The Internet, Unleashed!" Dennis Burgess Mikrotik : Trainer, Network Associate, Routing Engineer, Wireless Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security Engineer, Enterprise Wireless Engineer Hurricane Electric: IPv6 Sage Level Cambium: ePMP Author of "Learn RouterOS- Second Edition” Link Technologies, Inc -- Mikrotik & WISP Support Services Office: 314-735-0270 Website: [ http://www.linktechs.net ]( http://www.linktechs.net/ ) Create Wireless Coverage’s with [ www.towercoverage.com ]( www.towercoverage.com ) Need MikroTik Cloud Management: [ https://cloud.linktechs.net ]( https://cloud.linktechs.net ) How did we do today? [ ]( https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10= )[ ]( https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10= )[ ]( https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10= )[ ]( https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10= )
It's not just you. I saw a social media post with the exact format posted by someone who got a similar email. On Fri, Aug 5, 2022, 16:20 Dennis Burgess <dmburgess@linktechs.net> wrote:
So we just got an email from cogent, we have told them time and time again to stop calling and stop emailing. We tell them are good on bandwidth and we don’t need any of their services.. They then sent us a e-mail stating that they saw us coming though one of their customers networks from us, and figured we would want to buy direct instead of going though one of their customers. Yes COGENT stated this; well at least one of their sales reps. Sounds underhanded, shady, and unethical to me. Just figured I would post about it; see if I am making a mountain out of a mole hill 😊
Here is the e-mail:
*"Hey (redacted) ,*
*Maybe there is a misunderstanding. (ISP’s name removed) is a cogent customer who we provide upstream to.*
*My initial inquiry was to see if it makes sense for Link Technologies to be utilizing our network instead of through (ISP’s name removed). That way we could be a direct network for you.*
*Would that be at all something that interests you?*
*Eric Gogerty | Global Account Manager | AS 174*
*Cogent Communications | Minneapolis, MN (United States Of America)| www.cogentco.com <http://www.cogentco.com>*
*Contact: 612-217-5506| email: egogerty@cogentco.com <egogerty@cogentco.com>*
*The Internet, Unleashed!"*
*[image: LTI-Full_175px]*
*Dennis Burgess*
* Mikrotik : **Trainer, Network Associate, Routing Engineer, Wireless Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security Engineer, Enterprise Wireless Engineer*
*Hurricane Electric: **IPv6 Sage Level*
*Cambium: **ePMP*
Author of "Learn RouterOS- Second Edition”
*Link Technologies, Inc* -- Mikrotik & WISP Support Services
*Office*: 314-735-0270 Website: http://www.linktechs.net
Create Wireless Coverage’s with www.towercoverage.com
Need MikroTik Cloud Management: https://cloud.linktechs.net
*How did we do today?*
[image: Gold Star] <https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Green Light] <https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Yellow Light] <https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Red Light] <https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>
I think that was Dennis :) On Fri, Aug 5, 2022 at 4:31 PM Dovid Bender <dovid@telecurve.com> wrote:
It's not just you. I saw a social media post with the exact format posted by someone who got a similar email.
On Fri, Aug 5, 2022, 16:20 Dennis Burgess <dmburgess@linktechs.net> wrote:
So we just got an email from cogent, we have told them time and time again to stop calling and stop emailing. We tell them are good on bandwidth and we don’t need any of their services.. They then sent us a e-mail stating that they saw us coming though one of their customers networks from us, and figured we would want to buy direct instead of going though one of their customers. Yes COGENT stated this; well at least one of their sales reps. Sounds underhanded, shady, and unethical to me. Just figured I would post about it; see if I am making a mountain out of a mole hill 😊
Here is the e-mail:
*"Hey (redacted) ,*
*Maybe there is a misunderstanding. (ISP’s name removed) is a cogent customer who we provide upstream to.*
*My initial inquiry was to see if it makes sense for Link Technologies to be utilizing our network instead of through (ISP’s name removed). That way we could be a direct network for you.*
*Would that be at all something that interests you?*
*Eric Gogerty | Global Account Manager | AS 174*
*Cogent Communications | Minneapolis, MN (United States Of America)| www.cogentco.com <http://www.cogentco.com>*
*Contact: 612-217-5506| email: egogerty@cogentco.com <egogerty@cogentco.com>*
*The Internet, Unleashed!"*
*[image: LTI-Full_175px]*
*Dennis Burgess*
* Mikrotik : **Trainer, Network Associate, Routing Engineer, Wireless Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security Engineer, Enterprise Wireless Engineer*
*Hurricane Electric: **IPv6 Sage Level*
*Cambium: **ePMP*
Author of "Learn RouterOS- Second Edition”
*Link Technologies, Inc* -- Mikrotik & WISP Support Services
*Office*: 314-735-0270 Website: http://www.linktechs.net
Create Wireless Coverage’s with www.towercoverage.com
Need MikroTik Cloud Management: https://cloud.linktechs.net
*How did we do today?*
[image: Gold Star] <https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Green Light] <https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Yellow Light] <https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Red Light] <https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>
--
*Glenn S. Kelley, *I am a Connectivity.Engineer Text and Voice Direct: 740-206-9624 a Division of CreatingNet.Works <https://creatingnet.works/> IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify Glenn Kelley, the sender, immediately and do not disclose the contents to anyone or make copies thereof.
He has to do that to show there is activity on the account otherwise another rep can challenge it. Best regards August Yang
On Aug 5, 2022, at 4:20 PM, Dennis Burgess <dmburgess@linktechs.net> wrote:
So we just got an email from cogent, we have told them time and time again to stop calling and stop emailing. We tell them are good on bandwidth and we don’t need any of their services.. They then sent us a e-mail stating that they saw us coming though one of their customers networks from us, and figured we would want to buy direct instead of going though one of their customers. Yes COGENT stated this; well at least one of their sales reps. Sounds underhanded, shady, and unethical to me. Just figured I would post about it; see if I am making a mountain out of a mole hill😊
Here is the e-mail:
"Hey (redacted) , Maybe there is a misunderstanding. (ISP’s name removed) is a cogent customer who we provide upstream to. My initial inquiry was to see if it makes sense for Link Technologies to be utilizing our network instead of through (ISP’s name removed). That way we could be a direct network for you. Would that be at all something that interests you?
Eric Gogerty | Global Account Manager | AS 174 Cogent Communications | Minneapolis, MN (United States Of America)| www.cogentco.com <http://www.cogentco.com/> Contact: 612-217-5506| email: egogerty@cogentco.com <mailto:egogerty@cogentco.com> The Internet, Unleashed!"
Dennis Burgess
Mikrotik : Trainer, Network Associate, Routing Engineer, Wireless Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security Engineer, Enterprise Wireless Engineer Hurricane Electric: IPv6 Sage Level Cambium: ePMP
Author of "Learn RouterOS- Second Edition” Link Technologies, Inc -- Mikrotik & WISP Support Services Office: 314-735-0270 Website: http://www.linktechs.net <http://www.linktechs.net/> Create Wireless Coverage’s with www.towercoverage.com <x-msg://19/www.towercoverage.com> Need MikroTik Cloud Management: https://cloud.linktechs.net <https://cloud.linktechs.net/> How did we do today? <https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=> <https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=> <https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=> <https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>
I have a morbid curiosity about what the CRM database looks like inside Cogent, for the stale/cold leads that get passed on to a new junior sales rep every six months. The amount of peoples' names/email addresses/phone numbers in there must be stupendous. All of this can probably serve as a useful training tool for smaller/mid sized ISPs with their own outbound sales staff on how not to treat the potential customers. On Fri, 5 Aug 2022 at 13:21, Dennis Burgess <dmburgess@linktechs.net> wrote:
So we just got an email from cogent, we have told them time and time again to stop calling and stop emailing. We tell them are good on bandwidth and we don’t need any of their services.. They then sent us a e-mail stating that they saw us coming though one of their customers networks from us, and figured we would want to buy direct instead of going though one of their customers. Yes COGENT stated this; well at least one of their sales reps. Sounds underhanded, shady, and unethical to me. Just figured I would post about it; see if I am making a mountain out of a mole hill 😊
Here is the e-mail:
*"Hey (redacted) ,*
*Maybe there is a misunderstanding. (ISP’s name removed) is a cogent customer who we provide upstream to.*
*My initial inquiry was to see if it makes sense for Link Technologies to be utilizing our network instead of through (ISP’s name removed). That way we could be a direct network for you.*
*Would that be at all something that interests you?*
*Eric Gogerty | Global Account Manager | AS 174*
*Cogent Communications | Minneapolis, MN (United States Of America)| www.cogentco.com <http://www.cogentco.com>*
*Contact: 612-217-5506| email: egogerty@cogentco.com <egogerty@cogentco.com>*
*The Internet, Unleashed!"*
*[image: LTI-Full_175px]*
*Dennis Burgess*
* Mikrotik : **Trainer, Network Associate, Routing Engineer, Wireless Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security Engineer, Enterprise Wireless Engineer*
*Hurricane Electric: **IPv6 Sage Level*
*Cambium: **ePMP*
Author of "Learn RouterOS- Second Edition”
*Link Technologies, Inc* -- Mikrotik & WISP Support Services
*Office*: 314-735-0270 Website: http://www.linktechs.net
Create Wireless Coverage’s with www.towercoverage.com
Need MikroTik Cloud Management: https://cloud.linktechs.net
*How did we do today?*
[image: Gold Star] <https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Green Light] <https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Yellow Light] <https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Red Light] <https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>
Funny because I’ve been avoiding calls with my new rep for weeks and was partially admiring the commitment to make contact with me . Hehe On Sat, Aug 6, 2022 at 4:08 PM Eric Kuhnke <eric.kuhnke@gmail.com> wrote:
I have a morbid curiosity about what the CRM database looks like inside Cogent, for the stale/cold leads that get passed on to a new junior sales rep every six months.
The amount of peoples' names/email addresses/phone numbers in there must be stupendous.
All of this can probably serve as a useful training tool for smaller/mid sized ISPs with their own outbound sales staff on how not to treat the potential customers.
On Fri, 5 Aug 2022 at 13:21, Dennis Burgess <dmburgess@linktechs.net> wrote:
So we just got an email from cogent, we have told them time and time again to stop calling and stop emailing. We tell them are good on bandwidth and we don’t need any of their services.. They then sent us a e-mail stating that they saw us coming though one of their customers networks from us, and figured we would want to buy direct instead of going though one of their customers. Yes COGENT stated this; well at least one of their sales reps. Sounds underhanded, shady, and unethical to me. Just figured I would post about it; see if I am making a mountain out of a mole hill 😊
Here is the e-mail:
*"Hey (redacted) ,*
*Maybe there is a misunderstanding. (ISP’s name removed) is a cogent customer who we provide upstream to.*
*My initial inquiry was to see if it makes sense for Link Technologies to be utilizing our network instead of through (ISP’s name removed). That way we could be a direct network for you.*
*Would that be at all something that interests you?*
*Eric Gogerty | Global Account Manager | AS 174*
*Cogent Communications | Minneapolis, MN (United States Of America)| www.cogentco.com <http://www.cogentco.com>*
*Contact: 612-217-5506| email: egogerty@cogentco.com <egogerty@cogentco.com>*
*The Internet, Unleashed!"*
*[image: LTI-Full_175px]*
*Dennis Burgess*
* Mikrotik : **Trainer, Network Associate, Routing Engineer, Wireless Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security Engineer, Enterprise Wireless Engineer*
*Hurricane Electric: **IPv6 Sage Level*
*Cambium: **ePMP*
Author of "Learn RouterOS- Second Edition”
*Link Technologies, Inc* -- Mikrotik & WISP Support Services
*Office*: 314-735-0270 Website: http://www.linktechs.net
Create Wireless Coverage’s with www.towercoverage.com
Need MikroTik Cloud Management: https://cloud.linktechs.net
*How did we do today?*
[image: Gold Star] <https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Green Light] <https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Yellow Light] <https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image: Red Light] <https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>
On Sat, 6 Aug 2022 at 23:08, Eric Kuhnke <eric.kuhnke@gmail.com> wrote:
I have a morbid curiosity about what the CRM database looks like inside Cogent, for the stale/cold leads that get passed on to a new junior sales rep every six months.
The amount of peoples' names/email addresses/phone numbers in there must be stupendous.
All of this can probably serve as a useful training tool for smaller/mid sized ISPs with their own outbound sales staff on how not to treat the potential customers.
What is the benchmark? What are we trying to do? Where does CCOI fail and some competitor succeeds? Purely from tenQ POV, CCOI seems to be doing fine and improving. Many shops that we could consider competitors have been run to the ground or been sold off to avoid losing more. I fear that what they are doing objectively works from a business POV, and nanog is not representative of the addressable market, if anything, it may be a net-win to get rid of us, as we may be more expensive to support than mean. -- ++ytti
participants (10)
-
August Yang -
Dennis Burgess -
Dovid Bender -
Eric Kuhnke -
Glenn Kelley -
Jon Sands -
Lou D -
Paul Emmons -
Saku Ytti -
Shawn L