My question is this. The company I work for has a no spam policy. Sometimes users do and of course we shut them off. My own feelings asside its what is considered proper in the isp community so we do it with out question. However, what is the best policy and procedure to prevent people from spamming in the first place and secondly if they do and get terminated fix the damage done. I have no desire to support spam or enable spammers but there are bad users and sometimes they do. Any positive advise on dealing with these guys above just turning them off would be helpful.
Id post this to a different list.. NANOG has hashed spam to death and its really no longer the place to post about it. That aside.... I'd set a policy and put it in your AUP, there is some legal exposure for not doing that. I'd also enforce your AUP equally each time, and you may wish to put a "SPAM Termination Fee" as a liquidated damages statement. Make it large enough to deter, and worth wild going after them if they abuse or damage your network addresses... precious little IP life forms.... to the tune of Data singing.. john On Tue, Oct 08, 2002 at 11:21:50PM -0700, Scott Granados wrote:
My question is this. The company I work for has a no spam policy. Sometimes users do and of course we shut them off. My own feelings asside its what is considered proper in the isp community so we do it with out question. However, what is the best policy and procedure to prevent people from spamming in the first place and secondly if they do and get terminated fix the damage done. I have no desire to support spam or enable spammers but there are bad users and sometimes they do. Any positive advise on dealing with these guys above just turning them off would be helpful.
Well we do have a no spam policy listed on the web site and we do stick to it, its not there just for looks. I like the idea though of a termination fee, good idea! On Tue, 8 Oct 2002, John M. Brown wrote:
Id post this to a different list.. NANOG has hashed spam to death and its really no longer the place to post about it.
That aside....
I'd set a policy and put it in your AUP, there is some legal exposure for not doing that.
I'd also enforce your AUP equally each time, and you may wish to put a "SPAM Termination Fee" as a liquidated damages statement. Make it large enough to deter, and worth wild going after them if they abuse or damage your network addresses...
precious little IP life forms.... to the tune of Data singing..
john
On Tue, Oct 08, 2002 at 11:21:50PM -0700, Scott Granados wrote:
My question is this. The company I work for has a no spam policy. Sometimes users do and of course we shut them off. My own feelings asside its what is considered proper in the isp community so we do it with out question. However, what is the best policy and procedure to prevent people from spamming in the first place and secondly if they do and get terminated fix the damage done. I have no desire to support spam or enable spammers but there are bad users and sometimes they do. Any positive advise on dealing with these guys above just turning them off would be helpful.
1. Make sure you have accurate billing information on them, a good credit card, a phone number you've actually called them back on, that sort of thing. 2. Make it clear you'll charge some clean-up fee for spamming billed at $250/hour 4hr minimum. the first item is most important, spammers thrive on anonymity (actually, fraudulent identity), if they feel your procedures don't allow them anonymity/fraud they'll go somewhere else. On October 8, 2002 at 23:21 scott@graphidelix.net (Scott Granados) wrote:
My question is this. The company I work for has a no spam policy. Sometimes users do and of course we shut them off. My own feelings asside its what is considered proper in the isp community so we do it with out question. However, what is the best policy and procedure to prevent people from spamming in the first place and secondly if they do and get terminated fix the damage done. I have no desire to support spam or enable spammers but there are bad users and sometimes they do. Any positive advise on dealing with these guys above just turning them off would be helpful.
participants (3)
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Barry Shein -
John M. Brown -
Scott Granados