[...] We are looking at our processes to ensure that incidents such as occurred with panix.com can be addressed more quickly within Melbourne IT, and also checking to ensure that an appropriate number of external people have access to the right contacts at Melbourne IT to fast track serious issues.

Bruce, With all due respect, and I do appreciate that you guys worked dilligently to fix this once the right people there actually got the message, the overall performance of your organization appears to have been not just unacceptable, but grossly unacceptable. Having your CEO get the message, and then instead of notifying you to have him call your attorney who then tells Panix to go screw themselves until Monday morning, is so far beyond broken that I have to ask whether it's acceptable for your organization with its current staff to remain a registrar. I think that it's not unreasonable for me to suggest that the burden of proof is on Melbourne IT to demonstrate that you have fixed not only your technical and support contact issues, but that your CEO and corporate attorney have clearly demonstrated enough understanding of operational issues to continue to be associated with managing a public resource such as a registry. This was bad, and they made it worse. If they cannot or will not convince us (or, speaking for myself, me at least) that they have gotten a Clue, then please convey to your board of directors that I and certainly others will do whatever we can to see that your registrar status is revoked. -george william herbert gherbert@retro.com