Broadwing sold me two local PRI's for dial-in back in mid Sept. After missing two "firm completion dates" (with associated penalties) they decided that they couldn't deliver what the sold to me unless I was willing to pay them 5c per minute for all of the calls since they couldn't support my local phone number, only an 800 number. This was weeks after the PRI's were installed. The sales rep kept assuring me that everything was OK, right up to the end. All of their order processing people signed off on it too. In short, they wasted 5 months of my time (and about 40 hours personally which I spent with them troubleshooting the PRI installation which had 4 separate bugs on their end). They even had the nerve to send me a first month's bill, and it was at a higher rate than I had signed for! Now they are saying that they will be generous and let ME out of the contract. It seems that an addendum has surfaced in which I agreed to the long distance charges. Only problem is that the signature on the page is not mine. Three months after the whole affair was over, a lawyer called to collect on bills which they haven't even been sending to me. Bottom line: Totally incompetent sales rep, order processor, and office manager. Slowest internal processing I've ever seen (the 2nd "expedited" order took longer than the 1st!). Lots of technical problems. A billing department without a clue. And apparently someone who is willing to commit fraud to boot. Perhaps your luck will be better. John % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % John Souvestre Southern Star www.sstar.com % % johns@sstar.com 504-888-3348 New Orleans, LA % % % % % % % % % % % % % % % % % % % % % % % % % % % % % %