UCSF Network Admin??

Hello, Is there anyone with clue from UCSF on-list? Or if someone knows how to put me in contact with them, that would be great. We are not able to query their DNS servers from our network. We've got users not able to access anything UCSF due to this. Thus far, their response has been to manually put DNS entries into our users hosts file, not actually fix the real issue. Thanks, -Robert