Motorola Canopy & Prizm

I'm looking for some help with Motorola's Prizm software which is used for provisioning of subscriber modules with their Canopy wireless products. We are having some issues with authentication of some customer's and I believe it to be related to the management software (Prizm). Is there anyone on this list with experience with this software? -- Alan Bryant | Systems Administrator Gtek Computers & Wireless, LLC. alan@gtekcommunications.com | www.gtek.biz O 361-777-1400 | F 361-777-1405