On Tue, 19 Dec 1995, Justin Newton wrote:
Well, I tried constructive criticism, I tried writing email, I even tried just telling the temps they hire to run the INSC /exactly/ what to type in to fix a problem. Lets see, after that I got to explain to them what the /?? postfix on IP adresses meant. You're right, we should /help/ them for proving that they cannot do their job or even find someone to hire to do the job. Go sprint. Woowoo. Needless to say I don't have fond thoughts when it conerns sprint's backbone. The designed a broken backbone and then hired non-technical techs to handle the NOC desk. There are about 4 good people at sprint that you actually get to talk to, Elliot Alby, Diane (don't know her last name), and at least Mohammad and Prassad will do what you tell them to. Sean Doran is great when you get through to him (email only), and Rick Martin does a tolerable job with news (in an organisation where tolerable is a bright spot). The fact of the matter is that Sprint provides inferior service at market prices. Any questions?
Diane, is great, but she left. :-( And Rich Martin is not working wiht sprint now. I love calling sprint and showing them what they need to do to fix there news box. Nathan Stratton CEO, NetRail, Inc. Your Gateway to the World! --------------------------------------------------------------------------- Phone (703)524-4800 NetRail, Inc. Fax (703)534-5033 2007 N. 15 St. Suite 5 Email sales@netrail.net Arlington, Va. 22201 WWW http://www.netrail.net/ Access: (703) 524-4802 guest ---------------------------------------------------------------------------