Most likely the issue was communication between the NOC and the service management center. The NOC deals with the core facing events versus the SMC which takes the incoming calls from the customers. In this case the issue was identified and resolved in the NOC. Perhaps the RFO was not posted internally or whomever you talked with didn't check the status updates or something. Lot's of things could have resulted in a tech not knowing about this type of issue. Anyway, to tie up loose ends, there was a problem on a core router that was isolated and then repaired in Atlanta. regards -Craig On Aug 27, 2008, at 5:02 PM, Jon Lewis wrote:
On Wed, 27 Aug 2008, David Hubbard wrote:
be. The tech I spoke to this morning said he had no knowledge of any issues yesterday, of course my ticket also had none of the information I sent in to them yesterday or even a clear description of what the problem was....
We opened a ticket for today's event and got the same response.
---------------------------------------------------------------------- Jon Lewis | I route Senior Network Engineer | therefore you are Atlantic Net | _________ http://www.lewis.org/~jlewis/pgp for PGP public key_________