Hello,

My customer grew from a small enterprise to an SP/Mobile operator network very quickly.

I want to guide them on how to operate their network, so I am looking for a document for this.

On the top of my head and please add your suggestions:

1)        Change Management

2)        Network Management

3)        Daily Operational tasks/process

Let me explain what's on my mind for each point above:

1)        I can think of RANCID and TACACS+ in terms of configurations, but they also do hardware changes that affects the network without any strict procedures (example: add a switch and start an STP loop)

2)        This I can get, but would also welcome suggestions, NMS, SNMP, netflow….

3)        Ticketing system, escalation procedures, troubleshooting documents, backup procedures, inventory…

Your valuable input would be highly appreciated,.

Regards,

Kim