| Sean, the problem is that peopel are out to get you. I don't know why this | is, but it is true. It's because I'm an evil asshole determined to protect my employer's interests and make our shareholders rich. This is somewhat incompatible with protecting the interests of our competitors and enriching their shareholders. It is not, however, incompatible with inexpensive access to the Internet through providers who are geared towards offering local support, nor is it incompatible with other clever organizations making money on the Internet too. Personally, I have little patience for the small and not-very-clueful who want to be direct competitors with a multibillion dollar company with lots of talent and who are taken to whining about my policies and those of my colleagues and associates, and even those of our competitors. This uncharitable attitude obviously does not endear me to them. I would hope, though, that the bulk of our customers would be much happier with us driving towards a network reliable enough that they don't have to worry about their customers screaming (not to mention not having to worry about facing some very difficult scaling problems we are already staring at), than with us being the Department of Warm and Fuzzy Feelings. All of them know full well that the drive ain't easy. Sean.