All, Thanks for the many on- and off-list replies. Things begin to make a bit more sense. We recently began hosting a list with several AOL subscribers, and this week's complaint volume is five times what it was last week. With one complaint per ~4 AOL subscribers (who are but 4.6% of the total list) this time around, and _zero_ complaints from anywhere else, I thought something was amiss. 'tis a pity AOLers can't tell "delete" from "unsubscribe" from spam. Time to VERPify the list and unsubscribe people mercilessly. *grumble* On the cynical side: Has anyone considered an "inverted" blacklist -- i.e., a _destination_-based mail blocking mechanism? Rejecting mail to parties with excessive bogus complaint rates certainly might simplify life for those tasked with handling "abuse" incidents. ;-) On a more positive note: One AOL user unsubscribed correctly. I don't mean to bash all AOLers... just the ones who are a bit... confused. Thanks to all, Eddy -- Everquick Internet - http://www.everquick.net/ A division of Brotsman & Dreger, Inc. - http://www.brotsman.com/ Bandwidth, consulting, e-commerce, hosting, and network building Phone: +1 785 865 5885 Lawrence and [inter]national Phone: +1 316 794 8922 Wichita ________________________________________________________________________ DO NOT send mail to the following addresses: davidc@brics.com -*- jfconmaapaq@intc.net -*- sam@everquick.net Sending mail to spambait addresses is a great way to get blocked. Ditto for broken OOO autoresponders and foolish AV software backscatter.