On Wed 01 Mar 2006 (11:42 -0600), Jack Bates wrote:
Christopher L. Morrow wrote: <snip>
agreed, punting this problem to the helpdesk makes the helpdesk manager grab his gun(s) and find the security wonk that put a hurtin' on his numbers :) Also, it costs lots of money, which isn't generally a good plan.
Do you find that web redirection actually stems the flow of calls to the helpdesk? We find that anything out of the normal usually results in a customer calling the helpdesk just because they weren't expecting it. We found this to be true of email notifications as well. The other issue is, of course, differing what we are doing with those thousands of annoying ads that make users believe they are infected.
Yes, it reduces, but does not stop the number of calls. More importantly, because the customer can still access sites such as MS update, Norton, McAfee, Housecall etc, even while quarantined, those people who call the helpdesk can get directed to the "how to fix it page" rapidly, so the calls stay shorter. -- Jim Segrave jes@nl.demon.net