On 20/11/24 2:43 am, sronan@ronan-online.com wrote:
Having worked at Verizon, I can tell you in my experience this is the ONLY expeditious way to resolve the issue. The “correct” process drags on forever as the request (once it’s even properly received), bounces between departments before it even reaches someone who can begin to take action.
You've reminded me of one that worked on Telstra (the Australian historic incumbent) a few years ago. We were doing an audit of a bunch of our circuits into a building and looking at the patch racks in this building's MDF and cross referencing with our notes. While someone else was getting copies of what little paper records their were I was looking around the room which had the indoor side of cell towers from all three local cellular carriers, as well as a few bits of demarc kit from a bunch of carriers (including one which I realised had meant a carrier lied to us about a circuit being optical back to their pop, but that's not the story here). One rack held a bunch of E1 optimux kit and also the relevant power & batteries for it, oddly, the batteries weren't at the bottom of the rack, but mid level, just above some other kit ... which had the plastic deformed in a way that looked like some acid had leaked from the batteries. Mostly for teh lulz I called Telstra network faults and reported it, pointing out that if the leak escaped their rack it would be very bad. _Within an hour_ they had someone on site. This is not a thing that happens.