On 7/22/2012 at 11:56 AM Dave Sotnick wrote: |Dear Nanog Users, | |I have recently been plagued by intermittent lockups on my Motorola |BitSurfer 6121 cable modem, which I purchased based on Comcast's lists |of recommended devices, and having good experience with Motorola |products in the past. There's a good discussion on this topic here: |http://goo.gl/SfHdh | |My technical question for the group is: When I finally talk to Comcast |Tier 2 this week, what do I need to tell them to convince them that |pushing out an update to SB6121 modems is a good idea? They seem |convinced the onus is on Motorola to provide updates. This is not how |DOCSIS 3.0 works! | |FWIW, the installed OS is 1.0.3.3 dated Aug 12 2010. The most recent I |have heard of is 1.0.6.6. Apparently this fixes the lockups. | |Any tips greatly appreciated. | |-Dave ============= Some more info here: http://www.dslreports.com/forum/r27346001-SB6120-Firmware-Updated-7-19-1 2- shortened: http://goo.gl/9fZRW