On Mon, Jan 17, 2011 at 8:32 PM, Jeffrey Lyon <jeffrey.lyon@blacklotus.net>wrote:
I've tried taking it to Spamhaus directly on a few occasions but we continue to get treated like crap. At least this way the public can see that we have infact acted on the complaints.
We have found Spamhaus to work well with us. In the bringing we had to prove responsibly but after that they are one of the easier to work with.
Jeff
On Mon, Jan 17, 2011 at 8:04 PM, Nick Hilliard <nick@foobar.org> wrote:
On 18/01/2011 00:38, Jeffrey Lyon wrote:
All of this IP space is null routed. The customer has been served with notice to vacate. What more are you asking for?
Summarising other people positions: a functional abuse desk, a less defensive attitude when people point out serious abuse going on in your network, and the slightest inclination to investigate really serious crap on your network when it's brought to your attention in the clearest terms possible.
E&OE
Nick -- p.s. less megaphone diplomacy would help, if you can clean enough egg off your face to manage this.
-- Jeffrey Lyon, Leadership Team jeffrey.lyon@blacklotus.net | http://www.blacklotus.net Black Lotus Communications - AS32421 First and Leading in DDoS Protection Solutions