ATT Contact Needed

We have a ATT Fiber circuit in central US, nothing major, BGP issues with route damping on the juniper, my client has been down for over 5 hours (simply a route damping ) but no one can fix it, and all they can do is put a "ticket in" to the next tier .. Any help off list, or on-line as we are on the phone now trying to get them to do ANYTHING L ATT Ticket 160488513 Dennis Burgess,