In the early hours of the morning around 2-3am my modem got hit with a configuration update that caused a DHCP release that wasn't renewed for about two hours, after rollback the connection was fine for 3 hours before this network wide outage.

Maybe a failed night time update was attempted again during office hours, I've heard daytime guys are still WFH and night shift is in building.

I expect we'll never get a real explanation. Rogers is notorious for withholding any type of helpful or technical information.

Sent from my inoperable Rogers Mobile via emergency eSIM.

Regards,

Andrew Paolucci
-------- Original Message --------
On Jul. 8, 2022, 1:48 p.m., Jay Hennigan < jay@west.net> wrote:

On 7/8/22 07:44, Robert DeVita wrote: > Does anyone have information on a widespread Rogers outage in Canada. I > have customers with multiple sites down. There's discussion on the Outages mailing list. Seems widespread, affecting all services, mobile, voice, Internet. No cause or ETR posted yet. -- Jay Hennigan - jay@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV