18 Nov
1999
18 Nov
'99
9:35 p.m.
I'm wondering whether the ISP community has a clear preference for either yes-do-detection or no-we-want-the-problems-fixed. Comments appreciated. I think that most ISP's would prefer that problems were fixed.
the choice seems o when it breaks, the noc gets the call, debugs it, and it gets fixed o when it breaks, the software does successive guesswork back-offs until it makes it through. the performance sucks big-time, the customer thinks the isp is at fault, but the noc does not get called and the real problem never gets fixed. randy