Any Wave/Astound clue on the list?

Going on 12 hours on an outage that is due to a power outage somewhere. According to the Wave/Astound NOC, generator(s) were on the way 6 hours ago… If you could hit me up offlist, i can give you the master ticket number. I’m having a hard time figuring out why it takes 6 hours to get a generator up and running in Silicon Valley. Thank you in advance for any help. -Mike