I've only had to call them once (turned out to be our problem) but they were reasonably helpful. If I had to compare it to any other freemail
No, we're a small service provider with a small bank as a customer. The bank was the one that wasn't receiving e-mail from our customers. Since the primary network admin for the bank was out of pocket, after the bank opened the ticket we continued the troubleshooting process. Perhaps I was lucky and landed on a good and friendly support engineer. Frank -----Original Message----- From: King Spook [mailto:kngspook@gmail.com] Sent: Wednesday, December 17, 2008 2:54 AM To: Frank Bulk Cc: Jason Williams; mike; nanog@nanog.org Subject: Re: postini contact? On Tue, Dec 16, 2008 at 9:36 PM, Frank Bulk <frnkblk@iname.com> wrote: provider,
I would have to say Postini was fantastic.
Frank
[Sorry for the semi-hijack.] I assume you're a big org of some sort? What are they like for little people? (I was toying with setting them up for some management consultants I know who were having a spam problems; but I heard some hearsay that support was poor unless you're a large player, and that made me a little uncomfortable regarding making the recommendation.)