--On January 16, 2006 10:32:58 PM -0800 Jim Popovitch <jimpop@yahoo.com> wrote:
I want to say, from an outsider's perspective, that I whole heartily applaud GoDaddy on the actions they took and the consistent professionalism exhibited by their tech support representative. Despite obvious (and heavily edited) calls to the same agent, the consumer was informed in a professional manner of his/her avenue for resolution. No doubt remains in my mind that the caller was not caught blind by this situation. Go Daddy has a privacy policy that no doubt prohibits them from releasing details of their side of this case, however to me the recording suggests that the caller knew this was the end result, not a sudden surprise move, and they just wanted to circumvent standard procedure. The caller's prior thought to record, what appears as a standard call to tech-support, is insightful and should be an obvious sign of his motivation.
Theres a clear case of he said they said going on with this case. Nectartech is making claims that they fixed the issue. Also note that the caller is not a Nectartech employee at all. He's a customer who's also friends with the owner. Atleast that's what he says in WHT thread. In any event I don't think Nectartech handled this very well, and more likely than not still had a problem and were given ample time to properly correct it.