31 Oct
2009
31 Oct
'09
7:47 p.m.
Andy B. wrote:
I tried to contact my upstream several times through different channels to get some background as to why they would not be able to provide us this service, but all we get is tickets that get closed without an answer. Management itself does not seem to bother either.
Completely separate from your question about BGP community support policies, the quoted text above is a stopper for me. Any company that wants my money shouldn't close tickets without an answer - about anything, ever. This is a huge customer support red-flag issue for me. As always, YMMV. jc