Why the hell can't AOL integrate the standard listserv commands integrated into many subscription emails into a friggin' button in their email client, right next to "Spam" (or even in place of it) that says "Unsubscribe?"
AOL sends its spam button feedback in industry standard ARF format. It took me about 20 minutes to write a perl script that picks out the relevant bits from AOL and Hotmail feedback messages and sends unsub commands to my list manager. As to why they don't have a separate Unsub button, users wouldn't use it. AOL are not stupid, they know that people hit the spam button for all sorts of reasons, many of which have only the vaguest connection to spam. If you run a small well-run network, the only stuff you're going to see from the spam button is unsubs and false alarms. That doesn't mean the spam button is broken; it means that you're not the kind of sender they're worried about. Regards, John Levine, johnl@iecc.com, Primary Perpetrator of "The Internet for Dummies", Information Superhighwayman wanna-be, http://www.johnlevine.com, ex-Mayor "More Wiener schnitzel, please", said Tom, revealingly.