11 May
2007
11 May
'07
11:52 p.m.
On Fri, 12 May 2007, John Levine wrote:
The issue I see with most of the options (abuse.net, spamcop, etc) is
Hey, leave abuse.net out of this, please. It's just a database of contact addresses.
You might want to take a look at Abacus from word-to-the-wise.com. It's a ticketing package specifically designed for abuse desks. You still have to run your own abuse desk, but it does a lot of the grunt work for you.
I think he was asking about reporting abuse and not handling abuse desk complaints. Personally I generally report non-spam complaints to same abuse designated mailbox (it is abuse after all) but also CC data from abuse contacts from ASN whois. -- William Leibzon Elan Networks william@elan.net