This is a report of a small-scale, but real, problem. I have attempted to resolve this through channels and haven't gotten anywhere. Roughly 5-6 years ago, I registered orchard.medford.ma.us with the ISI US domain registrar, as an MX record pointing at bloom-beacon.mit.edu. I began using that address shortly thereafter for non-work-related email. At some point last summer, the medford.ma.us domain was delegated to family-names.com. Some time in the last 24 hours, the MX record served up mysteriously changed to point at the non-existant host bloom.beacon.mit.edu and all my incoming mail started bouncing. I became aware of this shortly before noon today. All efforts to contact anyone at family-names.com have failed; they have a phone number (which is answered by an answering machine) and email (which hasn't been answered). I've been calling once an hour or so for the past six hours and haven't yet gotten a response. family-names.com is purportedly located at a business park in Roanoke, VA: % whois family-names.com. Family Names, Inc. (FAMILY-NAMES-DOM) 2018 Electric Road, Suite 174 Roanoke, VA 24018 US Domain Name: FAMILY-NAMES.COM Administrative Contact, Technical Contact, Zone Contact, Billing Contact: Barnes, Jody Jay (JJB18) jody@FAMILY-NAMES.COM 540 772-1034 The errant servers are ns1.family-names.com and ns2.family-names.com which appear to both be behind the same MS.UU.NET router in Miami, Florida: traceroute to ns1.family-names.com (208.199.236.8), 30 hops max, 40 byte packets 1 is1.bedfo.MA.tiac.net (199.0.65.27) 70.547 ms 69.026 ms 81.773 ms 2 core-fddi4-0.bedfo.MA.tiac.net (199.0.65.1) 75.132 ms 70.485 ms 67.667 ms 3 903.Hssi3-0.GW1.BOS1.ALTER.NET (137.39.135.113) 68.955 ms 74.218 ms 69.726 ms 4 Fddi0-0.CR1.BOS1.Alter.Net (137.39.35.2) 132.189 ms 77.84 ms 78.156 ms 5 103.Hssi4-0.CR1.ATL1.Alter.Net (137.39.30.70) 116.038 ms 108.339 ms 106.268 ms 6 109.Hssi4-0.GW1.MIA1.Alter.Net (137.39.31.10) 215.531 ms 126.527 ms 129.444 ms 7 Fddi0.AR1.MIA1.Alter.Net (137.39.33.5) 123.469 ms 123.53 ms 123.201 ms 8 Max5.Miami.FL.MS.UU.NET (207.76.6.138) 127.192 ms 126.031 ms 126.636 ms 9 208.199.236.1 171.087 ms 162.706 ms 150.055 ms 10 * * * ^C Alternet customer service has not been helpful. Anyone out there with a clue about this outfit or any suggestions on where to go next? Thanks in advance for any pointers.. - Bill