On Fri, 28 Mar 2003, Dave Israel wrote:
I seriously doubt that, if a 12-year-old from Nebraska called the NOC at AT&T and asked for a list of all their network failures in the past two years, the NOC person would feel obliged to spend their time on
I try to point out when providers are doing a good job. AT&T has set up their system so their NOC people don't have to get bogged down answering phones. AT&T has a very nice news system where you can read about network issues. AT&T's customer care people post regular updates about POP problems, circuits down, etc. I suppose if the 12-year old from Nebraska archived the news system for two years, he could read about all their network issues. Earthlink has http://support.earthlink.net/harvest_inc/SYSSTATUS/sysstatus_pop.html RCN has http://status.erols.com MFN has http://status.psinet.com etc, etc, etc While there is always room for improvement, and some providers have goofed up, there are providers who attempt to keep their network users (even if they aren't direct customers) informed.