On Wed, Nov 4, 2009 at 2:56 PM, Joe Greco <jgreco@ns.sol.net> wrote:
Yup, just ask 365 Main how reliable they are - http://365main.com/status_update.html
I would point out that my cursory review of the document linked above leaves a very positive impression. I don't know the actual details well enough to know if there is any reason to doubt the document...
I would, however, tend to trust a vendor who disclosed events in this manner. Even the best systems can fail. How a failure is handled is in many ways the more important factor; being transparent about it is good for confidence.
Absolutely! 365 Main handled this outage very well, both at the time, but more importantly with the followup as you can see from the URL above, which as you can see was made (very!) public by them at the time, and not covered in "confidential/customer only/etc" warnings. Those that have (finally) received the notification from HE about yesterdays outage will notice the stark difference between the way they've handled it and the way 365 Main handled things... Scott.