There is one problem for the TELCOM and ISP here. You can't hire an high-quality engeneer as the phone-support staff; on the other hand, you sometimes need such engeneer to answer a very complex question from the customer. If you know how to provide CCIE ingeneer with such offer - welcome, I do not know. The only solution I know is to have some development or design branch and to have some kind of _support duty_ (once a week, for example) for the people from this branch. If you offer an support work for the CCIE engeneer (for example) - I do not think you could pick up any for the any salary (may be I am wrong but it's often when the salary is not the only think the people are thinking about)... And this (IP) service is new for the TELCO, and they have a very high hierarchy structure - and this prevent their customer from any contacts from their high-skilled engeneers. The bigger is your ISP, the less chance you have to get high-skilled support for your troubles (except if you are the Bill Gates yourself and they treat you as a VIP customer). On Sat, 21 Aug 1999, Charles Sprickman wrote:
Date: Sat, 21 Aug 1999 14:03:25 -0400 (EDT) From: Charles Sprickman <spork@inch.com> To: fulton@uit.org Cc: nanog@merit.edu Subject: Re: FW: Tech contact for Qwest?
On Sat, 21 Aug 1999 fulton@uit.org wrote:
Perhaps if we can get the "higher-ups" to stop hiring noc newbies based on certs and begin hiring based on raw intelligence...then maybe we can get the overall clue factor back to a reasonable level.
That's true I think. Most of the people I ask questions of posess neither a CCIE nor a comp-sci degree. Some do, but not enough to convince me that real-world experience and contact with knowledgeable people isn't a valid "education". How many folks here that consider themselves a "leader" in net ops at their place of employ were formally educated?
Charles
On Fri, 20 Aug 1999, Chris Flores wrote:
That's a fairly strong statement to make. Large telcos/ISPs tend to through "newbie" engineers into situations where a experienced or senior engineer belongs. Let's face facts - there are not enough IP engineers/technicians to fill all the needed positions. Companies need to either have more peer review or expect the "clueless" attitude toward customers. No one could expect a entry level engineer to handle complex ISP BGP issues when they barely understand VLSM/CIDR. The industry is much larger than previous years(obvious), thus more entry level engineers.
Aleksei Roudnev, Network Operations Center, Relcom, Moscow (+7 095) 194-19-95 (Network Operations Center Hot Line),(+7 095) 230-41-41, N 13729 (pager) (+7 095) 196-72-12 (Support), (+7 095) 194-33-28 (Fax)